Devin Le Blanc
Operations Customer Service
Newport Beach | United States
Skills
No information
Interests
No information
Summary
Activity
Work experience
Catalyst Creative Group
Operations Customer Service | 02/2019 - Current
The La Jolla Group
EDI Specialist / Sales Operations | 10/2016 - 02/2019
- Manage and maintain order files for various Major and Drop Ship EDI accounts including; Amazon, Nordstrom, REI, DXL, Scheels All Sports, Glik's, Macys.com and DicksSportingGoods.com
- Communicate and resolve EDI errors such as UPC and pricing discrepancies, ASN and invoicing
- Set up and maintain 846 Inventory Feeds for Drop Ship/Direct-To-Consumer accounts
- Review routing guides and vendor compliance; Ensure VAS requirements are followed
- Review and manage numerous reports such as; Open Order, Credit Holds, Past Cancel, HFC and Bulk Order Management
The La Jolla Group
E-Commerce Specialist / Customer Service | 11/2014 - 10/2016
- Answer incoming calls and emails from E-Commerce customers across multiple
brands
- Data and order entry, return authorizations, and special handling requests
- Web order maintenance; order confirmations, adjustments, tracking and invoicing
- Update and manage a shared "ticketing" customer service system
- Website maintenance and merchandising on Magento and Shopify platforms
Answer Racing / MSR / ProTaper
Rider Support Representative | 07/2009 - 09/2014
- Manage amateur rider sponsorship programs
- Review incoming sponsorship applications
- Manage and maintain sponsorship websites
- Answer incoming rider support calls, emails and faxes
- Data and order entry through AS/400
- Return authorizations, special handling requests and consumer replacements
- Weekly reporting and newsletters
- Assist brand managers
Education history
Corona High School
Diploma | 2004 - 2008
Riverside Community College
Not Completed | 2009 - 2012
