Bike

Lifestyle

Moto & Powersports

Outdoor

Skate

Snow

Surf

Wake

Operations Customer Service

Customer Service & Support

- Manage and maintain order files for various Major and Drop Ship EDI accounts including; Amazon, Nordstrom, REI, DXL, Scheels All Sports, Glik's, Macys.com and DicksSportingGoods.com
- Communicate and resolve EDI errors such as UPC and pricing discrepancies, ASN and invoicing 
- Set up and maintain 846 Inventory Feeds for Drop Ship/Direct-To-Consumer accounts
- Review routing guides and vendor compliance; Ensure VAS requirements are followed
- Review and manage numerous reports such as; Open Order, Credit Holds, Past Cancel, HFC and Bulk Order Management


EDI Specialist / Sales Operations

- Answer incoming calls and emails from E-Commerce customers across multiple 
  brands
- Data and order entry, return authorizations, and special handling requests
- Web order maintenance; order confirmations, adjustments, tracking and invoicing
- Update and manage a shared "ticketing" customer service system
- Website maintenance and merchandising on Magento and Shopify platforms

E-Commerce Specialist / Customer Service

- Manage amateur rider sponsorship programs
- Review incoming sponsorship applications 
- Manage and maintain sponsorship websites
- Answer incoming rider support calls, emails and faxes
- Data and order entry through AS/400
- Return authorizations, special handling requests and consumer replacements
- Weekly reporting and newsletters
- Assist brand managers

Rider Support Representative 

Devin Le Blanc is an Operations Customer Service at Catalyst Creative Group in Newport Beach, CA.

Devin Le Blanc

Devin Le Blanc

Skills

Interests

Industries

Education history

Corona High School

Riverside Community College