Crystal Jimenez

• Project Management: Provide strategic direction and oversight of all aspects of supply chain and accurate production of accounts (i.e. Ripple Junction, Hybrid, Troll Clothing, Bait, 5.11, etc.) to assure compliance with applicable laws and practices for retailers such as Kohls, Target, Hot Topic, and Ecom stores. • Strategic Planning & Analysis: Contribute to the development of strategies, plans, and operational guidelines to support the company's vision, Sourcing & Purchasing (Garments, price tickets, hangtags, UPC stickers, hangers, & polybags). • Policies & Process Improvement: Contribute to the development of policies and authorize their implementation, ensuring the integration of corporate strategy and vision at the business unit and departmental levels. • Leadership: Lead a team of planning, sourcing, purchasing, customer service representatives, and supplier quality functions. • Creative Thinker: Act as an idea generator, working with other thought leaders and subject matter experts to create processes and tactics that drive the company to achieve overall business objectives. • Budgeting & Forecasting: Ensure budgets and schedules meet corporate requirements. Manage a staff of warehouse clerks in trim and blanks to ensure the proper process of Distribution, Inventory Control, and Cycle Count Analysis. • Operations Management: Assist the owner with overall operations and all correspondences. Create and foster a high-performance culture, direct the development of innovative processes and solutions to complex, organization-wide challenges. • Supply Chain Optimization: Facilitated the standardization of products and optimized supply utilization. Directed all aspects of supply chain contracting, strategic sourcing, procurement, governance, and value analysis functions.

• Process Improvement: Oversaw accurate production of accounts (i.e. Bioworld, Green Source, 5th Sun, Mad Engine) to assure compliance with applicable laws and practices for retailers such as Wal-Mart, Target, Sears, and JCP. • Supply Chain Management: Designed and deployed solutions across the end-to-end supply chain and contributed to the development of strategies, plans, and operational guidelines as related to procurement, transportation, manufacturing efficiencies, quality schemes, and customer relations. • Process Improvement & Cost Optimization: Implemented continuous improvement methodologies to increase productivity and reduce costs. • Strategic Planning & Business Growth: Defined and executed a supply chain plan that includes centering on minimizing risk, while enabling growth with cost-conscious, improved quality, and focused on enabling a responsive supply chain. • Leadership & Customer-Centric: Provided leadership, evaluation, and implementation of strategies that inspired and motivated others to act as a high performing team that includes, customer service focused, collaborative, accountable, and efficient with a strong sense of urgency. • Logistics Management: Oversaw management of all operational functions of multiple warehouse locations, ongoing projects, and logistics involving assets and products. Ensured quality, the efficiency of processes, and improved productivity. • Training & Development: Designed a holistic approach to awareness, training, adoption, and locally-driven micro-innovation to improve operational performance and transition from a reactive to proactive cadence.

• Cross-Functional Coordination: Dealt exclusively with leads generated by internet sales initiatives including leads generated by dealership's website, as well as handled a "start-to-finish" sales process on a significant load of high quality, paid, and organic internet leads. • Strategic Planning & Market Expansion: Developed, implemented and managed leading market strategies and initiatives aimed at maximizing the company's penetration and engagement in internet sales. Followed up with existing and potential customers to generate leads and close sales. • Sales & Revenue Generation: Consistently met goals and objectives defined by the sales manager on selling a minimum number of vehicles or bringing in a minimum of customers from the Internet. • Inventory Operations: Completed quotes, return email/voicemail other administrative functions to include running credit applications, and processing transaction paperwork. • Customer Service: Prepared sold vehicles for customer delivery before customer arrival and ensured that the customer understands their vehicle's operating features, warranty, and paperwork. • Business Promotion & Referral Business: Maintained rapport with previous customers, suggested trade-in, met prospects at community activities and greeted drop-ins, responded to inquiries, and recommended sales campaigns and promotions, thereby building new buyers. • Market research & Trend Analysis: Understood and matched buyer's requirements and interests with various models, built rapport with qualified buyers. • Negotiations & Contracts: Closed sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions; offering warranties, services, and financing; collecting payment; and delivering automobiles.

Customers: Stone Brewing, Mendocino Brewing, Saint Archer, Mammoth Brewing, Coronado Brewing, South Coast Winery, San Antonio Winery, Kenwood Vineyards, Wilson Creek, and Orfila • Account Management: Managed relationships with key customers and achieve business results including acquisitions and meeting SLAs. • Strategic Direction: Established strategic goals and action plans and maintained appropriate staffing levels to achieve performance results and meet/exceed service levels. • Client Servicing: Learned all facets of customer dynamics and aligned on customer priorities. Recommended changes to products or services to fulfill customer needs. Met/exceeded Voice of the Customer scores and other customer experience KPIs.

Placentia, CA Jan 2000 - Mar 2010