Christie Hibben

• Coordinates and executes the New Business Pre-sale process to achieve increased profitable revenue growth. Scrub Pre-Sale • Obtain missing information from the Brokers / consultant. Analyze case information • Prepare and submit a clean and detailed RFP request through the intake systems • Coordinates Case strategy and underwriting issues with the Account Executive • Update sales tracking system with case information during pre-sales process and upon sales • Educate brokers on both fully insured and self-funded new business requirements • Successfully implements new business on UHC platforms • Manage customer fulfillment needs • Participated in special projects, as requested by management

• Coordinates and maintains records for staff office space, phones, company credit cards and office keys • Creates and modifies various documents using Microsoft Office, Excel, Publisher, PowerPoint and Adobe • Maintains Outlook calendar(s) in current and accurate status • Coordinates meetings and conference calls as needed or anticipated • Coordinates events for the department and assists with company wide events • Coordinates travel arrangements as needed • Prepares meeting materials and assists with the development of PowerPoint presentations • Assist Account Executives and New Business Coordinators with various projects as needed

• Interact with customers gathering support date to ensure invoice accuracy and also work through specific billing discrepancies • Provide input to policies, systems, and procedures for the effective management and control of the premium billing function • Manage the preparation of invoices and complete reconciliation of billing with accounts receivables • Member of the following committees: ERT, Jump, Employee Engagement and new member of the CA ECEC 2016. I provide a wide variety of ideas and support during our employee engagement committee meetings and projects.