Ashley Bundrock

Encourage, enrich, and empower women through the superior skin care and cosmetics of Mary Kay. Provide private and group skin care and cosmetic consultations through parties, social media, phone, and email. Exemplify excellent customer service while building relationships. Manage all sales transactions, inventory, and budget to ensure profit.

Communicate with manufactures about defective parts or repairs for a specific unit and submit necessary warranty claims. Write warranty requests, collect and ship failed parts to the manufacture and work with the accounting department to ensure that all part and labor claims are paid in full. Exemplified excellent customer service in all interactions with customers in person, via phone, and via the online store. Managed all parts sales transactions for large accounts such as Sea World and The Navy.

Schedule and dispatch warranty repair orders for all residential and new construction projects while exemplifying excellent customer service. Work with superintendents and customer service representatives, via email or phone, to assure all projects meet state and city standards and are ready for homeowner move in. Manage service technicians and assure they are performing in a professional manner, cooperating with all superintendents and customer service representatives, in addition to positively representing our company to the best of their ability. Generate weekly reports to track production and service technician performance and efficiency, meet with other departments weekly to discuss findings.

Communicate with manufactures about defective parts or repairs for a specific unit and submit necessary warranty claims. Write warranty requests, collect and ship failed parts to the manufacture and work with the accounting department to ensure that all part and labor claims are paid in full. Run weekly reports to check recall/campaign status of all new sales units in inventory, create repair orders for all necessary new units. Consult customers on maintenance and/or repair needs in person or via phone.

Instrumental in driving record-high sales increases by discussing promotional items with customers and merchandising strategies with store management. Consulted customers on maintenance and/or repair needs in person and via phone. Exemplified excellent customer service in all interactions with customers- 95% or higher customer service ratings. Processed daily incoming and outgoing shipments while maintaining organized product shelves.