In my own words
— AshleyDetail oriented and personable team player dedicated to providing exceptional customer service.
Able to perform multiple responsibilities and quickly learn new concepts and skills. Driven and focused individual who also works well independently. I work toward consistently achieving record-high customer satisfaction rankings due to proficiency in building relationships. I am also a motorcycle enthusiast who is passionate about the sport and the benefits it can bring to ones well-being.
Trajectory
Aug 2014 — Now
Mary Kay Independent Beauty Consultant · Mary Kay
Encourage, enrich, and empower women through the superior skin care and cosmetics of Mary Kay. Provide private and group skin care and cosmetic consultations through parties, social media, phone, and email. Exemplify excellent customer service while building relationships. Manage all sales transactions, inventory, and budget to ensure profit.
Jul 2017 — Aug 2018
Warranty Admin/Parts Specialist · IPC Industries DBA Prestige Golf Cars
Communicate with manufactures about defective parts or repairs for a specific unit and submit necessary warranty claims. Write warranty requests, collect and ship failed parts to the manufacture and work with the accounting department to ensure that all part and labor claims are paid in full. Exemplified excellent customer service in all interactions with customers in person, via phone, and via the online store. Managed all parts sales transactions for large accounts such as Sea World and The Navy.
Feb 2016 — Jul 2018
Service Manager · Eagle Air Heating & Air Conditioning
Schedule and dispatch warranty repair orders for all residential and new construction projects while exemplifying excellent customer service. Work with superintendents and customer service representatives, via email or phone, to assure all projects meet state and city standards and are ready for homeowner move in. Manage service technicians and assure they are performing in a professional manner, cooperating with all superintendents and customer service representatives, in addition to positively representing our company to the best of their ability. Generate weekly reports to track production and service technician performance and efficiency, meet with other departments weekly to discuss findings.
Nov 2014 — Oct 2016
Warranty Admin/Service Advisor · Temecula Motorsports
Communicate with manufactures about defective parts or repairs for a specific unit and submit necessary warranty claims. Write warranty requests, collect and ship failed parts to the manufacture and work with the accounting department to ensure that all part and labor claims are paid in full. Run weekly reports to check recall/campaign status of all new sales units in inventory, create repair orders for all necessary new units. Consult customers on maintenance and/or repair needs in person or via phone.
Sep 2014 — Nov 2014
Service Advisor · Malcolm Smith Motorsports
Consulted customers in need of maintenance and/or repairs, act as a liaison between customer and service technician to assure repairs are completed correctly and in a timely manner. Delivered units to customers with a full explanation of maintenance and/or repairs performed.
Exemplified excellent customer service in all interactions with customers. Communicate with certain manufactures about warranty and/or technical issues, write warranty requests to certain extended warranty companies
Nov 2009 — Sep 2014
Service Advisor/Shipping Receiving Clerk · Honda Yamaha Husqvarna of Redlands
Instrumental in driving record-high sales increases by discussing promotional items with customers and merchandising strategies with store management. Consulted customers on maintenance and/or repair needs in person and via phone. Exemplified excellent customer service in all interactions with customers- 95% or higher customer service ratings. Processed daily incoming and outgoing shipments while maintaining organized product shelves.
Activity
Education history
University of Redlands
Bachelors Degree | 2009 - 2012
