Andrew St. Croix
Customer Operations Specialist · General Mills
Duluth, MN
In My Own Words
I hold a degree in Sustainability & Design, and my professional experience spans diverse roles across sales, operations, and community engagement. I’m actively seeking a new opportunity where I can bring a versatile skill set, strong problem-solving abilities, and a passion for environmentally responsible business practices to a mission-driven, collaborative team.
Work Experience
Customer Operations Specialist
General Mills2022 – 2025
• Served as the main point of contact for customers and multiple cross-functional teams, enhancing customer satisfaction through transparency and responsiveness • Led internal training initiative for the Price by Average Tableau reporting tool – supporting both onboarding and continued education • Proactively identified process inefficiencies and proposed scalable solutions across systems (SAP, CRM, Tableau) • Fostered collaborative relationships to maintain brand loyalty and efficient communication
Sales & Service Operations Representative
Quality Bicycle Products (QBP)2021 – 2022
• Supported national and international sales initiatives, focusing on operational excellence and customer-first service • Processed and tracked all EDI orders, Pre-Book programs, and other requests across cycling industry retailers • Served as a key liaison between sales, customer service, and logistics—enhancing partner satisfaction through efficient, personalized support • Developed BI dashboards and analytics to track performance and partner engagement
Hard Goods Buyer/Team Lead
Duluth Pack2016 – 2017
Analyzed Sales Data and On-Hand Merchandise to develop a strategic sales plan for our retail store and website. Also educated and supported floor sales staff to provide the best customer service. Processed warranty claims, defective merchandise, and mis-shipments with vendors. Additionally participated in business marketing planning and product development meetings.
Refractive Surgery Counselor
Associated Eye Care2014 – 2016
Counseled, educated, and scheduled patients of an ophthalmology practices for surgeries. Focused primarily on refractive surgeries (cataract and laser vision correction), but also scheduled for other eye surgeries. Helped develop marketing and operational strategies to maximize clinic and surgery center efficiency.
Customer Sales and Service Representative
Midwest Mountaineering2011 – 2016
Provided customers with expert knowledge of outdoor gear and apparel as well as recreational activities. Processed warranty claims, defective merchandise, and other miscellaneous customer requests. Managed and director the store's social media outlets.
Education
Transferred to another school before degree completion
University of Minnesota - Duluth2008 – 2010
Transferred to another school before degree completion
Interests
Industries
Activity
See allAndrew St. Croix
Hey @ Chad Mihalick I'd love to connect regarding my search. I worked in Outdoor Retail in multiple capacities for over 12 years and am on the hunt and finding the current environment to be difficult with simply the application process. It seems so algorithmic that traditional ways of applying for jobs doesn't really apply and unless you know the exact system each company uses it's difficult to know how to put your best foot forward. I'm also finding fewer and fewer remote opportunities available.
