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Specialist

Specialist & Consultant

Experienced Field Service Representative with a demonstrated history of working in the marketing and advertising industry. Skilled in Customer Service, Sales, Marketing, Public Speaking, and Microsoft Office. Strong support professional with a Associate's degree focused in Sales and Marketing from Minnesota State Community and Technical College. 

•	Helped YETI stand out in the retail landscape through premium product configurations that separated YETI
	from other brands.
•	Assessed status of store merchandise and re-designed product displays to maximize the YETI brand.
•	Developed and maintained strong relationships with customer accounts by instilling the YETI spirit in store staff.  
•	Responsible for training staff on the latest YETI science and content releases, new product launches, and local YETI events.
•	Supported territory sales managers at regional training events. 
•	Increased sell-through of YETI products by participating in side-by-side selling at retail; promoted
	product at regional retailers and encouraged consumer purchase.
•	Supported retailers during various sales and winter kick-off events acting as the YETI expert.
•	Identified and capitalized on opportunities to proactively integrate and introduce the YETI lifestyle at local
	events.
•	Worked with territory sales managers to determine area retailer sales and events in order to drive brand awareness and show retailer support.
•	Responsible for sharing photos, insights, and key data obtained during store visits to help YETI better understand their associates, consumers, and products at the retail level.
•	Completed store and event reports after each retailer interaction.
•	Informed territory sales managers of vendor issues at the retail level and proposed recommendations for resolution.



FIELD SERVICE REPRESENTATIVE

•	Created and drove brand awareness, excitement, and technical training.  
•	Provided in-store visual merchandising and event support to Smartwool retail partners.
•	Educated and created enthusiasm amongst retail associates surrounding Smartwool and their product offering through training and in-store events.
•	Maintained up to date and comprehensive product knowledge and technical information for Smartwool and that of the competitive set.
•	Provided national and regional trade show support including customer relations and line presentations.
•	Worked in conjunction with sales reps and FSR manager on seasonal account plans, territory focuses, promotional activities, and brand level initiatives.
•	Supported local, regional, and national field marketing and brand events.
•	Worked with FSR manager and sales reps to create and manage a comprehensive and efficient travel calendar and master territory account lists.  
•	Completed weekly reports that included feedback from consumers and sales associates, competition, quality issues, market trends, retail photos, at once opportunities, events, and general merchandising needs.
•	Created and managed budgets necessary for clinic events, training tools, and other required expenses.
•	Identified, proposed and executed incremental opportunities to gain/develop exposure for the product (partnerships, clinics, other as appropriate).
•	Utilized promotional activities in store and at events to develop sell through insights and ROI analysis.
•	Managed Smartwool Insider Program for California, Arizona, and Nevada.
•	Worked with visual merchandising manager and placed orders to ensure that the brand was consistently and properly represented with current fixtures, signage, and general visual merchandise collateral.
•	Responsible for placing visual merchandise orders from the field.


•	Generated sales by demonstrating and maintaining a professional standard of guest service.
•	Evaluated sales trends and created methods for sales growth.
•	Responsible for recruiting, hiring, training, and coaching a quality core staff.
•	Provided training resources in POS, product knowledge, guest service, resort information, and sales.
•	Conducted performance appraisals for and coached development of staff on a regular basis.


ASSISTANT STORE MANAGER

Sold print and internet advertising.
•	Maintained sales and oversaw clients' accounts.
•	Booked ads, print jobs, and internet space into the newspapers internal billing and record system.
•	Continuously built client relationships by learning their individual business needs.


SALES REPRESENTATIVE, ADVERTISING 

•	Responsible for overseeing customer needs for 8 different sales reps from across the United States.
•	Solved issues involving orders that are on the production floor of our plant including garment issues, art questions, and shipping questions. 
•	Proofed orders that the sales reps entered to make sure they meet our set standards.
•	Ran weekly reports for reps using Access and Excel.
•	Reviewed sales reps commission reports and fixed accordingly.
•	Followed up with customers that had issues or questions on orders


CUSTOMER SERVICE INVESTIGATOR

Zac Zacharias is a Specialist at Archrival Agents/YETI Coolers in Tualatin, OR. View their experience, skills and work history on Malakye — the professional…

Zac Zacharias — Specialist at Archrival Agents/YETI Coolers

Zac Zacharias

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