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Business Consultant

Specialist & Consultant

With a passion for graphic  design and marketing, I  am looking for a position that allows for my creative side to be used on a daily basis.

•	Develop new growth concepts and ideas
•	Participate in special projects
•	Attend industry events
•	Posting to Social Media
•	Develop Web Graphic
•	Create Product Videos


•	Amazon Flex through DSP
•	Follow Assigned Route
•	Follow Proper Delivery Steps
•	Safely Operate Company Vehicle
•	Zero Errors during delivery through time with company


Delivery Driver

•	Receive Merchandise
•	RF Scanner
•	Process and Ship Orders
•	Ship Station software
•	Forklift Operator
•	Inventory Management
•	Unload Freight
•	Bulk Shipment Processing
•	Amazon Freight Processing
•	Inspect and Return Merchandise
•	Electric Pallet Jack
•	Manual Pallet Jack


Receiving Manager

•	Run Day-to-Day Operations
•	Oversee 15 employees
•	Source new products
•	Work with outside venders
•	Pick and Process Shipments
•	Develop new products
•	Campaign Design and Development
•	Build relationships with new talent
•	Troubleshoot manufacturing issues
•	Hire, Train, and Terminate Employees
•	Create new color samples for potential product
•	Create new packaging materials for future products
•	Travel to industry events
•	Develop social media content
•	Produce and edit video content
•	Create production schedule
•	Project Management
•	Unload Freight
•	Product Photography
•	Event Photography and Video


General Manager

•	Provide operations, purchasing, sales and logistics consulting services.
•	First point of contact for customers calling the business
•	Implemented return processes (RMA) and claims filings. Reduced shipping times by 40%. 
•	Increased pro shop sales from $100,000 to $2.5 million annually. 
•	Oversee 4000 sq. ft. warehouse
•	Daily face-to-face interaction with customers on the retail sales floor.
•	Participated in industry events and trade shows to build new and maintain business relationships. 
•	Worked within the adjacent retail pro shop; processed phone orders, communicated and negotiated with vendors throughout the United States regarding product distribution. 
•	Responded to customer email inquiries and customer complaints ensuring high customer satisfaction ratings. Coordinated all returns and exchanges with distributors. 
•	Served as the Brand Manager directing image management and strategic planning for sales growth through online marketing campaigns and print advertising.
•	Conceptually designed and built www.123Bowl.com including logo, content and updates.
•	Reviewed and processed website orders and outsourced orders to distributors based on location or specific product availability to facilitate efficient inventory management and shipping.
•	Designed original website and managed all shipping and distribution prior to outsourcing.

Assistant Manager/Warehouse Manager

•	Developed & Built Buddiesproshop.com
•	Developed & Built 123Bowl.com
•     ThinkBowling YouTube channel to spread knowledge in the bowling industry
•	Shoot and edit new product releases for manufacturers 
•	Concept and develop logos for worldwide release
•	Four unique video presence, while working with the same company
•	Concept, Shoot, and Edit online commercial for franchise player
•	Brand Marketing for Manufacturers
•	Database creation and maintenance


Creative Designer

•	Oversaw mass mailing of marketing materials for Academic Publisher
•	Created database for acquired publishing labels. 
•	Copy, Fold & Stuff Envelopes
•	Travel to Industry Event to raise brand awareness
•	Organized handling of marketing materials

Direct Mail Manager

•	Lead a team of 17 in daily operations throughout business
•	Addressed customer service issues
•	Processed end of day paperwork and cash deposits. 
•	Inventoried and ordered merchandise. 
•	Managed league prize fund and distribution as League President.

Assistant Manager

William Gross is a Business Consultant at Buddies Pro Shop in Fairfield, CT. View their experience, skills and work history on Malakye — the professional…

William Gross — Business Consultant at Buddies Pro Shop

William Gross

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