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Director of Marketing & Customer Relations

Marketing & Sales

Multi-talented creative designer experienced in digital and print design, multimedia and marketing. Excellent interpersonal, collaborative and organizational skills; superb work ethic with strong visual, written and verbal communication skills. Proven ability to perform in deadline-driven environments and handle multiple projects concurrently. Exceptional client and vendor relations; highly adept in customer service and managerial skills. Analytical problem solving and troubleshooting skills.

• Analyzes and improves marketing strategies, setting monthly sales & driving traffic to our websites
• Shopify E-commerce Management for 4 company websites / Social Media Management
• Designs all company catalogs, sales content and creative marketing content, schedules eblasts etc.
• White Seamless Product Imagery Creation, Editing Photography, Social Engagement, Ad Campaigns, Google Analytics and AdWords / Content management system (CMS)
• Responsible for training and on-boarding all new employees, Manages Customer Service & resolves any related issues

• Sourcing, compositing and retouching images for print or web
• Manage company email accounts, campaigns, and communicating
• Develop graphics for product illustrations, logos, and websites
• General Website Maintenance / E-commerce Management / Social Media Management
• Works effectively with clients to determine design vision, budgets and deliverable timeframes
• Content Creation, Photography, Social Engagement, Ad Campaigns, Google Analytics and AdWords
• Execute a variety of design projects or modify pre-existing designs such as; book covers, marketing materials, brochures, advertisements, photography, create product stock images and more

Freelance Designer / Owner

• Assists with the management of outsourced vendors
• Manage workflow using a wide variety of software systems
• Sense of urgency for email response times and phone service levels
• Technical support, account navigation and specific software assistance
• Visualizing solutions to modify designs based on feedback from authors
• Fulfillment of creative services while proactively identifying problems and seeking solutions
• Conduct phone consultations with design minded decisions to evaluate authors artistic preferences
• Demonstrate accurate and professional customer service with clearly written and verbal communication

Design Coordinator

• Operation of website, analytics and email marketing
• Execute visual messages and promotional events or activities
• Develop designs for marketing, advertisements, and website
• E-commerce management, Content management system (CMS)
• Development and implementation of brand strategy and strategic planning
• Manage payroll and schedule to maximize productivity, achieving daily targets
• Ensure availability by maintaining store inventory and determining sales promotions
• Conduct store operational requirements, recruiting, hiring, orienting, and training employees

Marketing Director & Store Manager

Whitney Nilsson is a Director of Marketing & Customer Relations at Jaye’s Studio in Charleston, SC.

Whitney Nilsson

Whitney Nilsson

Skills

Interests

Industries

Education history

Academy of Arts University

Academy of Arts University

The Art Institue