(Hybrid) • Drive performance of 20 business managers totaling $7.5M in annual revenue. • Handle day to day business operations, managing communications and collaboration between departments, and teams. • Business process manager for shared resources workflow for effective and efficient operations support. • Act as HR manager to recruit, hire, on-board and train staff to ensure superb support by shared resources. • Develop and lead continued process improvement, collaborating to improve SOPs for operations support. • Direct all aspects of operations including finance, budgeting, commissions, reporting, HR, benefits, legal, technology, research, marketing, and public relations. • Collaborated with Finance to prepare and manage $8M budget to monitor financial performance. • Partner with Regional Business Manager to drive Salesforce administration, quarterly business reviews, pipeline reporting and annual budgets.

(Hybrid) • Effectively managed administrative team working 24x7, 365, processing firm-wide projects, communicating change in deliverables with internal/external clients. • Directed workflow of shared resources adapting to changing priorities making decisions relative to the prioritization of projects to meet business/client needs across three US time zones and the UK. • Recruited, hired, and trained shared administrative resources serving national and international needs. • Implemented process improvement setting up SOPs for individuals, using SharePoint to align productivity and monthly reporting. • Achieved monthly team average of 240,000 minutes worked for an average of 100% utilization per specialist.

Oversaw business operations and workflow of dynamic sales administrative team supporting 100 field associates to ensure area and corporate deliverables were met. • Managed area sales operations including finance, commissions, and sales performance reporting. • HR manager for area sales and administrative staff, on-boarding, orientation, and off-boarding. • Managed facility, vendors, purchasing, internal/external relocation, worked with property managers. • Established and maintained area SOPs while facilitating continuous process improvement. • Developed and implemented business process improvement with initial $55,000 in cost savings and expense reduction.

Contributing staff writer for weekly content and relevant articles with weekly NASCAR Champions column spanning years 1949-2010 for former NASCAR publication for print and online at Speedweekly.net.