Director of Operations, Carolinas

Logistics, Shipping & Operations

Successful leader with strong business process management, collaboration, and administrative management
skills, with an ability to building strong relationships and partnerships at all levels of an organization in high
pressure, fast-paced environments. Dynamic experience managing multiple office operations, communications,
client services, projects, HR, and finance. Develop and streamline business process improvement measures to
improve productivity, reporting, and cost reduction.

(Hybrid)
• Drive performance of 20 business managers totaling $7.5M in annual revenue.
• Handle day to day business operations, managing communications and collaboration between
departments, and teams.
• Business process manager for shared resources workflow for effective and efficient operations support.
• Act as HR manager to recruit, hire, on-board and train staff to ensure superb support by shared resources.
• Develop and lead continued process improvement, collaborating to improve SOPs for operations support.
• Direct all aspects of operations including finance, budgeting, commissions, reporting, HR, benefits, legal,
technology, research, marketing, and public relations.
• Collaborated with Finance to prepare and manage $8M budget to monitor financial performance.
• Partner with Regional Business Manager to drive Salesforce administration, quarterly business reviews,
pipeline reporting and annual budgets.

(Hybrid)
•  Effectively managed administrative team working 24x7, 365, processing firm-wide projects,
communicating change in deliverables with internal/external clients.
•  Directed workflow of shared resources adapting to changing priorities making decisions relative to the prioritization of projects to meet business/client needs across three US time zones and the UK.
•  Recruited, hired, and trained shared administrative resources serving national and international needs.
• Implemented process improvement setting up SOPs for individuals, using SharePoint to align productivity
and monthly reporting.
•  Achieved monthly team average of 240,000 minutes worked for an average of 100% utilization per
specialist.

Manager, Business Resource Center Operations

Oversaw business operations and workflow of dynamic sales administrative team supporting 100 field
associates to ensure area and corporate deliverables were met.
•  Managed area sales operations including finance, commissions, and sales performance reporting.
•  HR manager for area sales and administrative staff, on-boarding, orientation, and off-boarding.
•  Managed facility, vendors, purchasing, internal/external relocation, worked with property managers.
•  Established and maintained area SOPs while facilitating continuous process improvement.
•  Developed and implemented business process improvement with initial $55,000 in cost savings and expense reduction.

Field Support Supervisor, Operations

Contributing staff writer for weekly content and relevant articles with weekly NASCAR Champions column
spanning years 1949-2010 for former NASCAR publication for print and online at Speedweekly.net.

Freelance Staff Writer & Columnist

Wendy Schrantz is a Director of Operations, Carolinas at Savills in Cornelius, NC.

Wendy Schrantz

Wendy Schrantz

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