Vivian Sofia
Owner of a fitness/ Sports retail store.
Carlsbad | United States
Skills
No information
Interests
Sportsreadingmusicbeach tennis
Summary
Activity
Work experience
Active Sports
Owner of a fitness/ Sports retail store. | 12/2021 - Current
Daily operation of the store. Everything related to the store- social media and customer service.
Ondas Do Sul- ODS (Brazil)
Customer Service Specialist | 01/2018 - 12/2021
• Provided general administrative support to owners;
• Assist with placing and coordinating orders in addition to completing the paperwork required in support of all the orders and shipments;
• Order entry, inventory push and adjustments;
• Respond to inquiries from new and existing customers, sales reps, freight forwarders and order processing;
• Manage customer relationships and contribute to a high level of customer satisfaction;
• Attended trade shows;
• Account receivables;
• Team meetings to discuss line, direction, customer feedback, etc.
Boardworks Surf
Manager- Senior Customer Service Rep | 06/2016 - 10/2017
POSITION SUMMARY: Responsible for supporting local and external Board works representatives in the management of their sales within the company. Will provide oversight of the customer service business processes including daily sales support, order management, inventory process support, EDI systems for key accounts, and sales analytics.
Ability to fill customer orders in a timely and accurate manner
Ability to exceed customer expectations in their experience with Boardworks
Ability to engage, execute and improve a variety of Customer Service processes
JOB RESPONSIBILITIES:
Active interface with the sales team to provide internal support to facilitate sales efforts including pricing, freight, and delivery as well as warranty, returned goods, shipping damage and other reverse logistics issues.
Daily order management from phone call or email to actual order entry: order receiving, editing and processing, inventory allocation, etc., requiring knowledge of policies and Products
