Bike

Fashion

Lifestyle

Outdoor

Skate

Snow

Streetwear

Surf

Swim

Camping

Reading

Beach

Riding my motorcycle

Adventuring with my dog

I am an experienced customer service specialist with a verifiable track record of resolving complex issues quickly & winning customer loyalty with my empathetic approach. 

Manage multiple email accounts & live chat messages
Resolve an average of 500 inquiries weekly via email & phone on B2C & B2B sides
Ensure the company wins stellar customer service ratings
Manage company-wide patterns & provided input on improving internal processes in order to increase customer satisfaction & monetization
Main resolution contact for any issue regarding customer
service, inventory, purchases, invoices, issues, etc.
Facilitate company-wide purchase orders for B2C & B2B (payments, invoices, returns, customer service questions, etc.)
Produce reports/spreadsheets for all inventory & purchase orders for B2B side of the business
Fulfill & ship orders on a daily basis
Onboard new affiliates & manage monthly payouts

CUSTOMER SERVICE MANAGER / ADMINISTRATION

Address all customer service emails in a timely fashion
Manage upset customers, conflicts, & challenging situations
Achieve a customer satisfaction rating of 98%
Inform key company members of customer feedback & assist in workflow improvement
Ensure customers needs are satisfied & exceded
Manage all orders in WordPress & with vendors in Netsuite
Input tracking information in backend of website & internal company tracking spreadsheets

CUSTOMER SERVICE MANAGER

Conceptualize, execute, & facilitate the creation of the salon from the ground up
Build relationships with customers to ensure their loyalty
Deal with & resolve all customer concerns & issues in the most efficient way possible to ensure satisfaction
Serve 300+ customers & manage 3+ employees
Generate financial reports & check all data for accuracy
Run entire facility + hire, fire & train employees to help maintain a well-functioning establishment
Order & manage inventory, books & payroll
Run day-to-day operations of the business

OWNER/CEO/MANAGER

Victoria Hebner is a CUSTOMER SERVICE MANAGER / ADMINISTRATION at ANANDA HEMP in Oceanside, CA.

Victoria Hebner

Victoria Hebner

Skills

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Summary