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Results-oriented sales operations professional with ten plus years’ experience in management and customer service. Dedicated to enhancing the goals of a diverse company by utilizing my proven analytical and leadership skills

*      Channel management:  JC Penney, Kohl’s, Journey’s, Tilly’s Famous Footwear, DSW, Specialty accounts, Sporting Goods, Department Stores i.e. Macy’s, Nordstrom and Dillard’s.
*	Managed $100M in quarterly sales for North America, and developed reports to track monthly and quarterly targets.
*	Lead weekly meetings with sales, finance, logistics and supply chain to ensure quarterly and fiscal year goals were achieved by forecasting shipping targets, managing supply/demand, ensuring on time delivery to accounts, and minimizing fallout. 
*	Developed, implemented, and monitored detailed order file and WIP management reports, which identified late deliveries to 3PL and order fulfillment risks.
*	Provided ad-hoc excel reports for PY vs TY seasonal analysis, oversold analysis, daily sales, and risk assumptions.
*	Established rapport with the customer base by handling difficult issues with professionalism, and participating in account meetings. 
*	Ensured all orders shipped at 95% or higher fulfillment and according to customer agreements.
*	Provided staff development and training sessions on an on-going basis. 
*	Effectively managed departmental expenses to stay within allocated budget.

Director of Sales Operations

*	Team Lead for Sales and Distribution (SD) responsible for business process design, master data creation, report development, data conversions, training and post go-live support.
*	Analyzed current Sales and Distribution functionality and develop system and business process improvement recommendations to Project Manager and Executive Management.
*	Managed SAP consulting team to ensure that Order to Cash and ARUN configurations meet business requirements.

SAP/ERP IMPLEMENTATION PROJECT: SD TEAM LEAD

*	Processed and managed daily EDI transactions, and worked with accounts and IT to resolve transmission errors.
*	Worked closely IT department on new EDI customer setups.
*Reviewed customer agreements and vendor manuals and negotiated waivers.
*	Reduced chargebacks year over year, and provided weekly tracking reports to management and finance teams.

EDI/VENDOR COMPLIANCE COORDINATOR - MANAGER

*	Processed and managed daily EDI transactions, and worked with accounts and IT to resolve transmission errors.
*	Worked closely with 3rd party EDI vendor on new EDI customer setups.
*	Maintained e-commerce site, by resizing and uploading web images, and maintaining online prices.
*	Managed consumer orders submitted via online or phone, to ensure orders were shipped and billed on-time.

EDI COORDINATOR/SR. CUSTOMER SERVICE REP

Traci Thomas is a Director of Sales Operations at Quiksilver in Irvine, CA. View their experience, skills and work history on Malakye — the professional…

Traci Thomas — Director of Sales Operations at Quiksilver

Traci Thomas

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Education history

San Diego Mesa College

University of California, Los Angelese