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Retail - Management

Sales support admin

Customer Service & Support

Experienced, Self-motivated Professional in the sports industry that excels in fast-paced team environments, both technical and non-technical.  Skilled in Athlete Management, excel, Writing,  Mountain Biking, Content creation, Sports Sponsorship, Sports Marketing, communication and Customer Service.

Demonstrates a can-do attitude with strong suits in Task management and organization, with a positive reputation among co-workers and clients alike.  Thrives when challenged and shows results driven work ethic.

Maintain a detailed understanding of the order processes, requirements and administrative needs to facilitate sales growth.
- Create and maintain a comprehensive log of all open shipments and status of each required deliverable.
- Organize and deliver paperwork (invoices, packing lists, shipping docs, etc.) to customers.
- Follow up communication through delivery to ensure customers are fully apprised of order/shipment expectations.
- support sales team with entering and vetting orders, making sure all orders meet required parameters and necessary information is entered for smooth hand-off to supply chain.
- Monitor open-order reports to ensure products are fulfilled in a strategic and timely manner from multiple distribution locations.
- Help sales team maintain customer contact and data accuracy in ERP/CRM system.
- Identify process improvements to simplify both internal and external flow of information.
- Promote a high level of customer satisfaction through superior service.

Sales admin

- Response to customer and consumer questions related to products, warranty claims, and more.
- Be the first point of contact for all product-related questions.
- Provide excellent customer service through phone, email, chat, etc. in timely and accurate manner.
- Analyze customer complaints and provide appropriate corrective actions.
- Assist directly or route customer to the appropriate personnel for assistance.
- Ensure customer satisfaction by meeting customer needs in courteous and timely manner.
- Track, follow up and resolve customer's outstanding issues in a timely fashion.
- prepare documentation and reports on routine customer correspondence for future reference purpose.
- Develop and maintain in-depth product knowledge for all product lines.
- Conduct customer surveys about the company's service to obtain feedback.
- Communicate customer feedback to technical and marketing teams to develop processes for better serving customers.
- Maintain weekly reports on customer inquiries, responses and feedback so as to develop customer service analytics and trends.

Product Support Specialist

- Event result collection, management and upload
- Worked very closely with race promoters in receiving schedules, class lists and event results
- assisted in managing the OEM micro sites for the programs
- Manged implementation of program onto our platform, involving adding payouts and setting up events, prepping them for when we receive results and being ready for upload, as well as 
- Worked alongside our back-end software development team to fix any bugs or site errors.  ensuring a seamless user experience and making sure awards were assigned correctly when results were uploaded.
- Consult with athletes, dealers and promoters on payout claims, questions, concerns.
- Work with OEMs and reporting weekly and monthly on progress of programs.
- Assisted the ecommerce team with athlete support tickets/claims as well as assisting with overall testing and strategy around improvements and bug fixes on main hookit.com site.

OEM Motocross Contingency Program Specialist

Specializing in monthly & annual sponsorship analytics & valuation reporting for the Monster Army Athlete Development Program; Event Setup & Results Management for Monster Army "paid-to-podium" contingency events; Help organize schedules of contingency events for approval by Monster Energy; Manage and resolve athlete support claims with athlete orders and accounts; Assist in maintaining functionality of Monster Army platform and assist with fixing any bugs/errors found on the site and online store. Minor Consultation for athlete selection (specifically MTB); minor work assisting with other projects within the company.

Monster Army Program Specialist

Athlete Management, Contingency and result management; Managing monsterarmy.com as well as managing our online Athlete store operations & inventory; Reporting on all Monster Army social & digital media properties; Assisting in Athlete Development as well as educating athletes on best practices on social media and how to uphold a humble & professional image.

Monster Army Program Manager

Tim Remick is a Sales support admin at 100% in San Diego, CA. View their experience, skills and work history on Malakye — the professional network for…

Tim Remick — Sales support admin at 100% — San Diego, CA

Tim Remick

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