• Recommend passing, failing, or extended training of new hires to upper management • Designed and implemented trainee management program at request of CEO • Work under time pressure and high stress situations with zero margin for error • Analyzed statistics including response times, minimum required data sets for billing • Negotiate with patients that wanted to refuse treatment or go Against Medical Advice • Oversee and performance review new hires on various metrics, both qualitative and quantitative • Liaise cross-functionally between management, operations, billing, and communications departments • Learned, deployed, and instructed new software to new and existing employees for better business efficiency • Five years of training experience with dozens of probationary employees leading three person teams • Review new employee's patient documentation for accuracy and thoroughness

Hawthorne, CA June 2011 - April 2010 • Respond to hundreds of diverse EMS calls and assess patients. Rapidly determine treatment and transport status and destination. High call volume and quick response times • Earned badge after probationary period of three months, received written commendation from several patients • Expeditiously fill out patient care reports while transporting patients and monitoring for complications • Transport clients to appropriate facilities while providing any needed medical attention • Record and monitor patient's vital signs and relevant exam findings and report to receiving facility staff