Taylor Smart
Product Support Specialist (In-House Sales Representative) · ExakTime
Chatsworth, CA
Work Experience
Product Support Specialist (In-House Sales Representative)
ExakTime2015 – 2016
• Knowledge of competitors products to negotiate sales accordingly • Renewal of service contracts for current house customers • Upgrading current customers to newest products available • Handling issues of current customers and assisting with issues or directing them to the technical service team appropriately • Creating and processing estimates and sales orders efficiently • Processing orders for renewal of annual services for current house customers • Making outbound calls with current customers to ensure they are satisfied with products and are not experiencing any issues
Customer Service Professional
Medrisk, INC2015 – 2015
• Handle inbound and outbound calls and direct them appropriately • Scheduling patients for therapy appointments in an efficient manner • Contacting doctor’s offices to obtain patient updates regarding therapy clearance, surgery dates, prescriptions and general patient information • Effective communication to insurance adjusters and nurse case managers regarding treatment authorization, patient updates, and scheduling obstacles • Serve as a primary point of contact for internal and external inquiries
Inbound Cable Receiver
Production Resource Group (PRG)2013 – 2015
• Directed repair inventory project for all the cable needed to be replaced and repaired • Ensured all new cable is recorded into the inventory system accurately and in a timely manner • Assigned tasks to colleagues to ensure orders are being completed • Accurate pulling of the correct equipment needed for shows on outbound orders • Reported overages, variances, and conflicts with inbound orders to management
