Taylor Hilton
Outdoor Apparel Supply Chain · Zoom Imports
Denver, CO
In My Own Words
I have experience in soft goods and hard goods product development, merchandising, and market research. I am someone who thrives in creative and data-driven team environments. Using my project management and market research skills, I have successfully seen trends and gaps in the market that help me easily communicate these ideas to a broader group of people to help support successful go-to-market strategies. I'm thrilled to continue my career in Colorado's consumer goods industry!
Work Experience
Enterprise Associate Customer Success Manager
Suzy2022 – 2023
- Support the larger CS enterprise team with day-to-day tasks such as project management, onboarding clients, and building client relationships. - Survey and screener development to gain client market research data and analytics. - Created impactful and insightful presentations for internal and external stakeholders. - Proficiency in Excel and in compiling and synthesizing data. - Cross-departmental coloration on project scope, communication, and tracking to execute client deliverables.
Associate Customer Success Manager
OneTrust2021 – 2022
- Engage with customer stakeholders early in the customer lifecycle - Support each customer's ongoing adoption of the Convercent platform through continuous outreach and enablement - Stay attuned to risk and opportunity within each account - Act individually or partner with internal teams on mitigation strategies for at-risk customers - Maintain an accurate renewal forecast in Salesforce - Proactively manage and own the renewals process for each customer in the portfolio from start to closure - Serve as the voice of customer to internal teams, communicating new business requirements and technology enhancement requests for improved customer experience
Assistant Product Manager
Hadley Development, LLC2018 – 2021
- Managed legacy accounts by developing new and repeating styles for upcoming seasons. - Proactively sourcing manufactures, textiles and helping in the design process with internal and external employees. - Negotiate pricing to meet target costs and build business relationships with customers and international vendors for successful partnerships. - Skilled with making margin sheets to track price, freight, and forecast profit.
Wholesale Intern
Kelly Wynne2017 – 2017
- Generated leads and conducted market research for potential wholesale accounts. - Responsible for press releases and communication with local and national publications.
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