Taylor Allen

• Trained on visual guidelines with managers and store teams (including Nordstrom, Neiman Marcus, Saks, Bloomingdales, and independent retailers) within 26 state territory • Provided excellent customer service with every client interaction by informing and educating customers about brand history, partnerships, and product details for Shinola and Tom Ford Timepieces • Trained associates in over 26 states (from WC to SC), then after initial seasonal training, based on sales would travel where needed • Routinely monitored data from wholesale accounts, investigating significant volume improvement opportunities, and consulted with store managers on the optimum implementation of marketing programs to increase sales and profitability • Coordinated wholesale revenues in excess of $2.3M involving Neiman Marcus, Nordstrom, Bloomingdales, and Saks • Managed on-boarding training platform and online training resources for retail and wholesale team • Developed and built ways to constantly evolve and improve the training systems used at HQ as well as in the field • Consolidated and regularly updated training resources for retail, wholesale, and customer service while assisting with training presentations for new hires and in retail stores • Communicated sizing, fitting, defective product issues, feedback on product, returns, FAQs, etc. between wholesale teams and Shinola sales team • Interfaced with retail, e-commerce, key accounts, sales, design, and production for Shinola and Tom Ford Timepieces • Identified product opportunities in order to drive incremental revenue and market penetration for the brands while emphasizing key market trends • Worked with third party company (Snap and Style) to deliver personal styling services to our online customers • Created website content to align with customers’ expectations and assist in product questions

• Managed day-to-day running of company’s main social media accounts • Improved branding and devised product knowledge for store employees • Led launch of new website • Promoted brands such as: Hermès, Dedar, Promemoria, Philippe Hurel, Vaughan; an annual business of $9.6 million • Presented social media campaigns to vendors and clients • Hosted events to grow sales and promote brand recognition within design community • Provided excellent in-depth customer service to customers to maintain brand's standards

• Launched the grand opening of For Home Forty Five Ten which brought over 200 people and created several new customer/ interior designer relationships • Oversaw all aspects of sales associates performance, sales, and operations • Coached sales associates on action plan while offering advice, support, and motivation to help meet objectives • Created a strong visual appearance of the store by effectively executing merchandise plans and strategies • Participated in sales process to enhance customer service and shopping experience • Cultivated a positive morale among store staff • Hosted events promoting store vendors, interior designers, and personal stylists • Handled all aspects of customer complaints with exchanges, customer compensation, home damage and overall customer satisfaction

• Coordinated sales associates for Women’s RTW, Men’s, and Home; an annual business of $6.1 million • Assisted personal shoppers/ interior decorators • Pulled for photo shoots involving several different magazines in DFW area • Curated outfits for customers and personal shoppers; including RTW, Shoes, and handbags • Reported sales associate’s daily/weekly/monthly sales recaps • Coordinated trunk shows; fulfilling/completing/ ringing orders • Trained and mentored new coordinators and sales associates

• Provided excellent in-depth customer service to customers to maintain our brand's standards • Promoted client loyalty through consultative and relational sales • Head Visual Coordinator responsibilities: set store visuals according to company’s updates • Assisted the GM with managing store operations, including sales, marketing, human resources, operations, tailoring, public relations, budgets, logistics, and product placement • Trained and mentored new associates

• Provided professional consultation to style and wardrobe clients • Helped drive sales, acquired new customers and strived to constantly improve the customer experience • Interacted successfully and positively with clients to generate repeat and referral business • Marketed company initiatives and new products to create and increase brand awareness • Organized events & fashion shows to locally market and promote the brand, including cross promotion work with So Scottsdale and Modern Luxury Scottsdale