Tara Soukup
Customer Service Representative · J Skis
Dillon, CO
Work Experience
Customer Service Representative
J Skis2022 – Present
• Managed all customer interactions through multiple channels including phone, live chat, text, and email for sales, customer service, warranties, and support • Coordinated with the warehouse to communicate orders and ensure timely delivery • Handled returns and warranties, minimizing customer complaints and maximizing satisfaction
Social Media and Marketing Consultant/Personal Trainer/Owner
Trekking With Tara2022 – Present
• Develop and execute social media strategies for businesses/brands, defining and tracking KPIs, creating and managing all content from photos to videos to reels, and consulting businesses/brands on social media strategies, brand guidelines, and social marketing campaigns • Conduct fitness assessments and develop individualized exercise programs for clients, explaining exercises in detail and suggesting alternatives if needed • Monitor progress of clients' fitness levels, ensuring safe and proper use of gym equipment during both individual and group training sessions
Retail and Social Media Manager
Rocky Mountain Underground2021 – 2022
• Designed and managed all retail and social media tasks for a concept location, including soft goods design, buying, budgeting, inventory, sales, marketing promotions, events, and customer service • Created, edited, and published content across all social media profiles, increasing Instagram followers by 150% and interactions by 192% • Achieved personal sales of $206,000 from the start of employment, contributing significantly to overall revenue growth clients' fitness levels, ensuring safe and proper use of gym equipment during both individual and group training sessions
Account Manager
Backyard Soda Company2020 – 2021
• Generated sales among client accounts, operated as the main point of contact, maintained long-term relationships, and ensured clients received ordered products in a timely fashion • Increased total accounts by 35% in just six months, contributing significantly to overall revenue growth
Regional Lead
Roam Robotics2019 – 2020
• Built a pop-up seasonal store and recruited staff members, overseeing all rental operations and employees at the Keystone Resort store • Facilitated marketing events in the community, increasing awareness of the product in a new state
Emergency Medical Technician
Steel Valley EMS2017 – 2017
Provided emergency patient care, transported patients, and prepared patients for hospital treatment.
Trips and Logistics Manager
Penn State Adventure Recreation2015 – 2016
• Managed all trip logistics for an adventure program staffing over 20 instructors. • Facilitated and confirmed all paperwork, emergency action plans, gear requests, and reservations for more than 30 trips per semester. • Awarded "Most Impactful" in 2016 for innovating the programs processes, maintaining accountability across staff, and doubling participants.
Education
Bachelor of Science in Biobehavioral Health
Pennsylvania State University2012 – 2016
Bachelor of Science in Biobehavioral Health
Interests
Industries
Activity
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