Lifestyle

Snow

Broker

Other

Engaged, motivated professional with a client-centric focus on communication, negotiation, and accuracy. Formal training in sales, data
analytics (SQL, Excel/Sheets, R, Tableau), and professional communications. 11 years of experience in both first-line customer service and
support in high ticket sales with proven customer satisfaction and retention.

Oversaw daily operations, including staff management, customer service, inventory control, and financial management. Developed
and implemented training programs to elevate barista skills, enhancing coffee quality and service standards. Collaborated with the culinary team to create and launch new menu items, expanding offerings while attracting a diverse customer base. Utilized datadriven
insights to make informed decisions, improve operational efficiency, while increasing average ticket sales from $8.50-
$10.50 in the first two months of management. Fostered a positive work environment through effective communication, team
building, and recognition programs.

Store Manager

Guided buyers and sellers through the purchase and sale of real property in the South Puget Sound area. Utilized positive online
reviews, direct mail, and social media marketing to drive brand recognition for a newly opened branch. Built personal brand
recognition by utilizing in-house photography and videography, social media advertising via Instagram and Facebook Business
Suite resulting in increased self-generated referral revenue. Shifted brand to appeal to more luxury clients, while maintaining 5-star
Zillow reviewed customer service for all customers. Represented clients in a wide array of submarkets from 55+ Manufactured
home communities, to premium luxury properties with consistent service and legal compliance.

Real Estate Broker

Guided buyers and sellers through the purchase and sale of real property in the South Puget Sound area. Utilized positive online reviews,
direct mail, and social media marketing to drive brand recognition for a newly opened branch. Built personal brand recognition by utilizing inhouse
photography and videography, social media advertising via Instagram and Facebook Business Suite resulting in increased selfgenerated
referral revenue. Shifted brand to appeal to more luxury clients, while maintaining 5-star Zillow reviewed customer service for all
customers. Represented clients in a wide array of submarkets from 55+ Manufactured home communities, to premium luxury properties with consistent service and legal compliance.

Real Estate Broker Cobalt Real Estate

Oversaw daily operations, including staff management, customer service, inventory control, and financial management. Developed and implemented training programs to elevate barista skills, enhancing coffee quality and service standards. Collaborated with the culinary team to create and launch new menu items, expanding offerings while attracting a diverse customer base. Utilized data-driven insights to make
informed decisions, improve operational efficiency, while increasing average ticket sales from $8.50-$10.50 in the first two months of
management. Fostered a positive work environment through effective communication, team building, and recognition programs.

Proposed and implemented effective customer support solutions. Collaborated with sales team and management to examine
warranty coverage or product replacement options. Performed initial diagnostics utilizing the MobileGenius system and prepared
devices for repair. Resolved issues in a timely manner in line with corporate expectations, while maintaining consistent 5-Star
support.!

Technical Specialist

Proposed and implemented effective customer support solutions. Collaborated with sales team and management to examine warranty
coverage or product replacement options. Performed initial diagnostics utilizing the MobileGenius system and prepared devices for repair.
Resolved issues in a timely manner in line with corporate expectations, while maintaining consistent 5-Star support.!

Set up and maintained park features while adhering to corporate and national safety requirements. Assisted ski patrol in responding to injuries, issuing warnings, and confiscating passes for misconduct. Self-managed workload.

Default

Assured customer satisfaction by remaining accessible, organized, and personal. Utilized menu and wine expertise to make
pairing recommendations to customers, resulting in average ticket sales among the top 3 among a staff of 40. Supported team
members by taking on additional sections and cleaning tasks during downtime.

Server

Assured customer satisfaction by remaining accessible, organized, and personal. Utilized menu and wine expertise to make pairing
recommendations to customers, resulting in average ticket sales among the top 3 among a staff of 40. Supported team members by taking on additional sections and cleaning tasks during downtime.

Drove sales upward by educating and recommending beverages to high volumes of customers. Completed Coffee Master program to further
knowledge passed on to both customers and partners. Developed unique and engaging training procedures to ensure new partners
success. Maintained an organized and clean work environment above health department and Starbucks Quality Assurance standards.

Barista/Coffee Master

Drove sales upward by educating and recommending beverages to high volumes of customers. Completed Coffee Master
program to further knowledge passed on to both customers and partners. Developed unique and engaging training procedures to ensure new partners success. Maintained an organized and clean work environment above health department and Starbucks
Quality Assurance standards.

Tanner Mulcahey is a Broker at Anthem Coffee Company in Puyallup, Washington. View their experience, skills and work history on Malakye — the professional…

Tanner Mulcahey — Broker at Anthem Coffee Company

Tanner Mulcahey

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