Stephen Wojciechowski

• Oversaw all aspects of guest services including reception, cafe lunch/dinner services, and on-site activities. • Managed on-site cafe and nightly closing procedures, including cash deposits and POS transactions. • Managed housekeeping and maintenance to ensure all guest amenities and tents were ready for arrivals. • Supervised the reception team and daily check-in and check-out procedures for 105 tents accommodations. • Managed front desk and cafe operations throughout breakfast and dinner services, while helping in the kitchen when needed making pizzas, pouring drinks, cleaning dishes and making food orders. • Organized housekeeping schedules and created daily/weekly plans to prepare for busy bookings while also readying spare rentals for walk-up reservations. • When needed would help housekeeping clean tents and bathhouse for arrivals, also did daily checks of tents to make sure they were up to standards for guest arrivals. • Assisted housekeeping team by doing daily turn downs of tents after checkouts and tent re-rentals. • Trained reception staff on Huttopia best practices and how to book over the phone and walk up reservations. • Profound knowledge of guest expectations and ability to resolve conflicts in a professional manner.

Served as the fishing lead for the shop providing superior customer service with the highest level of professionalism. Managed shipping and receiving of all items fishing and apparel. Created competitive analysis for the perfect inventory when each item hits stores/online markets. Planned, organized and executed events and classes to maintain customer engagement and loyalty. Lead beginner to expert level seminars to inform guests on fishing local, fly tying and fly fishing classes

Lead helicopter based fly fishing tours in remote Alaska. Planned and managed guest itinerary.

Served as an activity guide at one of the top 5-star guest ranches in the country. Provided exceptional, customer-driven service with the goal of ensuring a positive and unforgettable experience. Oversaw the tours of guest with the ability to adjust to any last-minute needs in a fluid manner. Went above and beyond job expectations to field all concerns of dissatisfied guests with validation and understanding. Worked as a versatile member of a cohesive and driven team of employees.

Managed both small and large volume accounts in the Lake Tahoe area. Performed inventory and order organization as to maximize profit through successful supply and demand management. Formed professional, friendly relationships with account managers through trustworthy and profitable transactions. Oversaw a team of merchandisers and worked to inspire employees to step outside conventional methods of sales.