- Responded to inquiries and requests from justices, judges, counsel, and clients, including complaints and requests for assistance - Spearheaded AI transcription development project resulting in a 50% decrease in delivery time of work product - Created and implemented standard operating procedures to ensure compliance with all regulatory and contractual obligations - Partnered with stakeholders and cross-functional teams to identify inefficiencies, streamline workflows, and drive the use of technology and automation

-Assist the Project Manager and Superintendents in planning, documentation, implementation, and overall management of projects -Responsible for all accounts receivable and accounts payable, including troubleshooting issues -Analyze financial information and summarize financial status -Ensure contracts, insurance, and bonds are current and received before scheduling subcontractor work

- Researched, documented, and reported all state and federal rule changes to attorneys resulting in a 95% acceptance rate of Court filings - Initiated automated processes that increased billing and collection proficiency by 70% - Managed schedules and appointments including trial dates, hearings, meetings, and related travel for counsel, clients, and case parties - Prepared fee agreements, correspondences, and a variety of other legal documents - Completed all internal compliance reviews, audits, and filings related to firm and attorney compliance with state and local entities

-Identified unnecessary expenses resulting in an annual spend reduction of over $50,000 -Analyzed and assisted in the design of processes, software and software customizations with the aim of optimizing operational efficiency -Provided administrative support to executive team on a daily basis -Planned and organized employee appreciation and holiday events to encourage and promote employee morale -Acted as a liaison between employees and human resources

-Establish operational objectives and work plans cross-departmentally to maximize efficiency -Audit and rate call center recordings using the D1 scale -Identify areas and opportunities to upgrade standards within processes and systems

-Coordinated all travel for buyers and successfully reduced travel expenses -Handled the recruitment, training, coordination, and scheduling of all new employees -Helped develop and initiate HR functions such as hiring process and orientation -Effectively managed store operations, inventory levels and visual merchandising -Ensured timely and accurate completion of all payroll checks -Screened resumes and set up interviews for qualified applicants. Worked with the store owner to follow up on application process by verifying previous employment, references, and credentials.

-Created an on-site execution plan that maximized the quality, scope, and scale of the events within established budgetary parameters -Demonstrated the ability to establish and maintain productive, mutually-beneficial relationships with management, peers, and client partners/vendors -Executed scheduled events 5 days a week across the continental US -Assisted in the coordination and execution of more than 200 grass-roots promotions -Handled event specific recruitment, training, and scheduling of all new employees -Managed event timelines, onsite logistics, event reporting, vehicle maintenance, tour equipment, etc