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General Manager @ Optima Juris | Operations, Legal Technology

Logistics, Shipping & Operations

<p><span style="background-color: rgb(255, 255, 255); color: rgba(0, 0, 0, 0.9);">With over 10 years of experience in legal operations, project management, and strategic development, I am a versatile and adaptable professional who thrives on finding solutions and delivering results. I have a keen eye for detail, a strong sense of responsibility, and a passion for learning and improvement.</span></p>

- Responded to inquiries and requests from justices, judges, counsel, and clients, including complaints and requests for assistance 
- Spearheaded AI transcription development project resulting in a 50% decrease in delivery time of work product 
- Created and implemented standard operating procedures to ensure compliance with all regulatory and contractual obligations
- Partnered with stakeholders and cross-functional teams to identify inefficiencies, streamline workflows, and drive the use of technology and automation

General Manager, Deposition & Hearing Services

-Assist the Project Manager and Superintendents in planning, documentation, implementation, and overall management of projects
-Responsible for all accounts receivable and accounts payable, including troubleshooting issues
-Analyze financial information and summarize financial status
-Ensure contracts, insurance, and bonds are current and received before scheduling subcontractor work

Project Manager Assistant

- Researched, documented, and reported all state and federal rule changes to attorneys resulting in a 95% acceptance rate of Court filings
- Initiated automated processes that increased billing and collection proficiency by 70%
- Managed schedules and appointments including trial dates, hearings, meetings, and related travel for counsel, clients, and case parties
- Prepared fee agreements, correspondences, and a variety of other legal documents
- Completed all internal compliance reviews, audits, and filings related to firm and attorney compliance with state and local entities

Firm Administrator & Operations Manager

-Identified unnecessary expenses resulting in an annual spend reduction of over $50,000
-Analyzed and assisted in the design of processes, software and software customizations with the aim of optimizing operational efficiency
-Provided administrative support to executive team on a daily basis
-Planned and organized employee appreciation and holiday events to encourage and promote employee morale
-Acted as a liaison between employees and human resources

Operations Admin & Office Manager

-Establish operational objectives and work plans cross-departmentally to maximize efficiency
-Audit and rate call center recordings using the D1 scale
-Identify areas and opportunities to upgrade standards within processes and systems

Quality Assurance

Brand Ambassador

-Schedule monthly hiring events and new hire trainings for up to 50 attendees
-Facilitation of all new hire training, senior management ongoing training, and open enrollment benefits sessions
-Structured and implemented programs and policies in the areas of training, benefits packages, incentives, and new-employee orientation
-Hands on experience with staffing, payroll, and scheduling issues for 120+ employees
-Selected as a member of the Apple Maps QA team from a pool of 25,000+ qualified employees
-Certified iPhone, iPad, and iPod software and hardware technician

Specialist

-Assisted the HR manager in rewriting job descriptions by performing quarterly employee interviews and mirroring the work experience
-Changed the structure of the new hire on-boarding process to include safety, benefits, and company resources

HR Consultant

-Designed and delivered solutions based sales demos and presentations
-Achieved and exceeded all individual sales goals while maintaining a customer service satisfaction score above 85%
-Joined interdepartmental organizations such as the mentor team and visuals team that led to improvements in store operations while cultivating a higher performing team
-Delivered optimal customer service through professionalism and product knowledge

Expert

-Coordinated all travel for buyers and successfully reduced travel expenses
-Handled the recruitment, training, coordination, and scheduling of all new employees
-Helped develop and initiate HR functions such as hiring process and orientation 
-Effectively managed store operations, inventory levels and visual merchandising
-Ensured timely and accurate completion of all payroll checks
-Screened resumes and set up interviews for qualified applicants. Worked with the store owner to follow up on application process by verifying previous employment, references, and credentials.

Manager/Buyer

-Created an on-site execution plan that maximized the quality, scope, and scale of the events within established budgetary parameters
-Demonstrated the ability to establish and maintain productive, mutually-beneficial relationships with management, peers, and client partners/vendors
-Executed scheduled events 5 days a week across the continental US
-Assisted in the coordination and execution of more than 200 grass-roots promotions
-Handled event specific recruitment, training, and scheduling of all new employees -Managed event timelines, onsite logistics, event reporting, vehicle maintenance, tour equipment, etc

Field Marketing Specialist

Stacey Walker is a General Manager Optima Juris at Optima Juris in Encinitas, California.

Stacey Walker — General Manager Optima Juris at Optima Juris

Stacey Walker

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