Sonya Jones
Category Supply Ops Manager (Contract) · Microsoft
In My Own Words
Passionate about helping marginalized people out of impoverished situations through fair and ethical consumerism. Seeking to use my analytical, entrepreneurial, supply chain and teaching skills to providing great customer service, driving business forward through fair business practices.
Work Experience
Forecast Analyst
Zillow Group2019 – 2021
Created accurate forecasts for a high volume sales team to ensure that we have the right resources at the right time. Guided leadership teams to the impact of the forecast models in making decisions for productive hours in ZG Premier Agent, Agent Care, Zillow Home Loans internal and external concierge teams. Created capacity headcount models to monitor task volume and average handle time Built initial daily forecast for workforce management software to help with scheduling internal and external concierge teams. Provided senior level reporting and deep dive analysis as requested.
Senior Global Forecast Analyst
Expedia Group2017 – 2019
Maintained and built a $52M demand volume forecast for Expedia NA (US, LATAM, Canada, Elite), Travelocity Canada Guided leadership teams to the impact of the forecast models in making informed decisions for productive hours in global call centres.
Analysed customers' needs and used Expedia's platform to balance supply and demand. Provided senior level reporting and analysis as requested.
Senior Demand and Supply Planner
Starbucks Corporation2015 – 2017
Roastery and Reserve Managed and created a sales and demand forecast - merchandise/apparel for an upscale coffee experience Led planning for each promotional season and recommended inventory assortment levels to buy and maximize margins. Performed ad hoc analysis on inventory management.
Led process improvement projects and created standard processes to efficiently work with partners and suppliers.
Replenishment Planner - Teavana Managed a daily push of store replenishment for a $200M portfolio of high end tea and merchandise for 360 mall and franchise stores across US, Canada, Puerto Rico, Mexico and Middle East. Analysed inventory assortment based on store footprint, back office space and store POS. Managed vendor relationships ensuring we had the right product at the right time Led the training and immersion of a new team member on logistics processes and customer service for stores.
Educator
Delta School District2007 – 2009
High school educator in the following subjects: Home Economics, Economics, Business Education, Planning 10, Entrepreneurship, Information Studies. Ensured grade 12 students had all the coursework, volunteer time and activities needed to graduate. Supply teacher for grade 1 - 12 aged students. Leadership and sponsor for market place business year end project for Entrepreneurship class. Wrote and taught curriculum for business/computer related courses as there was no set curriculum for subjects.
Supply Chain Analyst, Senior Merchandise and Business Analyst
Canadian Tire Corporation1999 – 2006
Led and managed a Line Review for a line valued at over $100M resulting in the successful launch of a new camping assortment Created the first complex capacity plan for Express Auto Parts distribution
centres to manage capacity and reduce inventory cost for 10K skus. Executed demand and replenishment planning for a $90M automotive parts line. Worked with category teams, vendors, DC's and stores on resolving shipments and inventory management issues quickly. Provided supportive analytic feedback to the category team for vendor reliability and performance, sell-through and inventory turns. Worked with vendors on emerging logistics initiatives such a cross-dock and direct ship.
