Passionate about helping marginalized people out of impoverished situations through fair and ethical consumerism. Seeking to use my analytical, entrepreneurial, supply chain and teaching skills to providing great customer service, driving business forward through fair business practices. 

Category Supply Ops Manager (Contract)

Sr Demand PLanner

Created accurate forecasts for a high volume sales team to ensure that we have the right resources at the right time.
Guided leadership teams to the impact of the forecast models in making decisions for productive hours in ZG Premier Agent, Agent Care, Zillow Home Loans internal and external concierge teams.
Created capacity headcount models to monitor task volume and average handle time
Built initial daily forecast for workforce management software to help with scheduling internal and external concierge teams.
Provided senior level reporting and deep dive analysis as requested.

Forecast Analyst

Maintained and built a $52M demand volume forecast for Expedia NA (US, LATAM, Canada, Elite), Travelocity Canada
Guided leadership teams to the impact of the forecast models in making informed
decisions for productive hours in global call centres.

Analysed customers' needs and used Expedia's platform to balance supply and demand.
Provided senior level reporting and analysis as requested.

Senior Global Forecast Analyst

Roastery and Reserve
Managed and created a sales and demand forecast - merchandise/apparel for an
upscale coffee experience
Led planning for each promotional season and recommended inventory assortment
levels to buy and maximize margins.
Performed ad hoc analysis on inventory management.

Led process improvement projects and created standard processes to efficiently
work with partners and suppliers.

Replenishment Planner - Teavana
Managed a daily push of store replenishment for a $200M portfolio of high end tea and merchandise for 360 mall and franchise stores across US, Canada, Puerto Rico,
Mexico and Middle East.
Analysed inventory assortment based on store footprint, back office space and store POS.
Managed vendor relationships ensuring we had the right product at the right time
Led the training and immersion of a new team member on logistics processes and customer service for stores.

Senior Demand and Supply Planner

High school educator in the following subjects:  Home Economics, Economics, Business Education, Planning 10, Entrepreneurship, Information Studies.
Ensured grade 12 students had all the coursework, volunteer time and activities needed to graduate.
Supply teacher for grade 1 - 12 aged students.
Leadership and sponsor for market place business year end project for Entrepreneurship class.
Wrote and taught curriculum for business/computer related courses as there was no set curriculum for subjects.

Educator

Led and managed a Line Review for a line valued at over $100M resulting in the successful launch of a new camping assortment
Created the first complex capacity plan for Express Auto Parts distribution

centres to manage capacity and reduce inventory cost for 10K skus.
Executed demand and replenishment planning for a $90M automotive parts line.
Worked with category teams, vendors, DC's and stores on resolving shipments and inventory management issues quickly.
Provided supportive analytic feedback to the category team for vendor reliability and performance, sell-through and inventory turns.
Worked with vendors on emerging logistics initiatives such a cross-dock and direct
ship.

Supply Chain Analyst, Senior Merchandise and Business Analyst

Sonya Jones is a Category Supply Ops Manager (Contract) at Microsoft. View their experience, skills and work history on Malakye — the professional network for…

Sonya Jones

Sonya Jones

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University of British Columbia

University of British Columbia