Shae Duffy

* Played a pivotal role in opening 9 new accounts, showcasing a proven track record of expanding business and fostering brand presence in the market. * Meticulously identified and pursued new potential accounts for all brands, demonstrating a keen eye for strategic business opportunities. * Dedicated time to plan and conduct on-the-road meetings with potential new accounts and also visiting current ones, emphasizing a commitment to establishing and nurturing strong business relationships. * Demonstrated a quick grasp of key styles and best sellers for all brands, adapting swiftly to learn the preferences and buying patterns of current accounts. Utilized this insight for suggesting orders and introducing new products tailored to each store's unique style.

* Greeting and getting to know new and existing customers to develop trust and strong customer relationships. * Providing tours and educating clients on the many different services we offer and how they will benefit them to sell packages in addition to memberships. * Onboarding new guests with profiles and waivers in addition to running them through our whole-body/local cryotherapy, red light therapy, compression, and infrared sauna services. * Assisting with "behind-the-scenes" work such as calling customers about failed card payments, emailing/messaging customers back, and helping with other assistant manager tasks.

* Boosted sales by being knowledgeable about product technology to assist and guide customers. * Created strong relationships between all coworkers to create a positive work environment. * Provided excellent customer service by carrying out authentic conversations with shoppers to create a friendly environment, helping them with style suggestions for themselves or others, wrapping gifts, and ensuring they found what they were looking for.

Three-Time Academic All-Mountain West (2018, 2019, Spring 2021). Mountain West Tournament Champions (2021). Managed a full student course load with travel and matches in addition to 8-25 hours of weekly training, practicing, and film review.