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Scotty Fullmer

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Case Manager
Sandy | United States

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Bike
Golf
Creative Agencies
Outdoor
Skate
Snow
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In my own words

Scotty

Hi, Solving a problem is something that naturally come to some people.

In most moments that is how you live. To constantly be solving problems helps time go by too fast and then you realize that all the work fixing the problem gives constant gratitude when there are pipelines of problems and opportunities. I like to look at them not as a problem, but an opportunity to create something that will make people happier. It's a way to test myself so I know how hard I can push my mind. Like Arnold says about working out, when you think you can't do any more, give it two more. When working on customer issues and solving 50-60 problems a day burns you out. Right at the 60 mark and you're about to get off, you look over and see a team member stuck on a problem for hours. I am the guy that asks my team member if they need some help. Think of that extra help as your extra two pushes. That is something we should all take pride in.

Trajectory

Sep 2017 — Now
Case Manager · Wayfair.com
Manage 40-60 customer accounts a day. Guide customers through a positive buying experience. Help lower customer retention. Keep metric performance levels high.
Jun 2016 — Jun 2017
Production Assistant · Transition Productions
Set up stages, assist camera crew, deliver and execute instant demands quickly.
May 2012 — Dec 2016
Regional Account Executive · Access Development
Schedule business opportunities for multiple clients on a customer loyalty program. Execute business models to broad range of clients based on company needs. Number one account executive, signing more locations than anyone for a year.
Jan 2010 — May 2012
Product Manager · Apolo Ohno's 8Zone
Present products to companies. Create business opportunities through multiple channels. Market product through online programs and advertisements. Manage group of individuals and step in when needed.
Mar 2007 — Dec 2009
Courier · Intermountain Health Care
Maintain accurate medical deliveries throughout the Wasatch Mountain hospitals.
Aug 2005 — Feb 2007
Quality Assurance · Crave Entertainment
Test all game functions thoroughly and seek out possible viruses.

Activity

Education history

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University of Utah

Bachelor of Arts | 2010 - 2015

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