* Responsible for handling all RMA requests across all North American and Latin America * Converted all customer/dealers to be using a single portal for all RMA requests instead of multiple outlets (converted to Salesforce) * Documented all requests and reasons for the units being defective into Excel to provide more detail and focus on common issues to fix. * Delivered fast, friendly and knowledgeable service for routine questions and service complaints. * Documented customer correspondence in Salesforce/Oracle to track requests, problems and solutions. * Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings. * Delivered fast, friendly and knowledgeable service for routine questions and service complaints. * Supported strategic theater installations and met critical deadlines. * Helped to launch and support new hearing and visually impaired products

* Inspected incoming raw materials shipments for compliance with quality standards agreed upon in vendor contracts, reporting discrepancies as necessary. * Delivered reports on quality control metrics to internal departments for analysis as well as to outside vendors. * Managed team to ensure adherence to product requirements. * Helped devise Eden Outsource's quality control processes. * Helped with the installation and set up of Eden's custom proprietary software, Eden Trak.

* Contacted vendors for information on inbound or outbound shipments. * Unloaded and received incoming shipments, inspected packages for damage and routed packages to next destination according to documentation. * Tracked and documented incoming deliveries and current stock via computerized warehouse management systems.