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RMA SPECIALIST

Specialist & Consultant

A dedicated individual who offers over 10 years of experience in product and service solutions. Polished and articulate, professionally trained, and skilled to engage prospects and customers. Proficient and trainable, able to quickly handle complex management systems, retain detailed information about products, competitive offerings and cutting-edge developments. Able to address and recommend solutions to help promote smooth internal transactions and ultimately overall customer satisfaction.

Customer Success Specialist

*	Responsible for handling all RMA requests across all North American and Latin America
*	Converted all customer/dealers to be using a single portal for all RMA requests instead of multiple outlets (converted to Salesforce)
*	Documented all requests and reasons for the units being defective into Excel to provide more detail and focus on common issues to fix.

*	Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
*	Documented customer correspondence in Salesforce/Oracle to track requests, problems and solutions.
*	Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings.

*	Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
*	Supported strategic theater installations and met critical deadlines.
*	Helped to launch and support new hearing and visually impaired products

Strategic Customer Care Specialist

*	Inspected incoming raw materials shipments for compliance with quality standards agreed upon in vendor contracts, reporting discrepancies as necessary.
*	Delivered reports on quality control metrics to internal departments for analysis as well as to outside vendors.
*	Managed team to ensure adherence to product requirements.
*	Helped devise Eden Outsource's quality control processes.
*	Helped with the installation and set up of Eden's custom proprietary software, Eden Trak.

Quality Control Specialist

*	Contacted vendors for information on inbound or outbound shipments.
*	Unloaded and received incoming shipments, inspected packages for damage and routed packages to next destination according to documentation.
*	Tracked and documented incoming deliveries and current stock via computerized warehouse management systems.

Shipping and Receiving Associate

Scott Rodberg is a RMA SPECIALIST at Q-SYS in Laguna Niguel, CA. View their experience, skills and work history on Malakye — the professional network for…

Scott Rodberg — RMA SPECIALIST at Q-SYS — Laguna Niguel, CA

Scott Rodberg — RMA SPECIALIST at Q-SYS — Laguna Niguel, CA

Scott Rodberg

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Saddleback College