As a Pro I am the most knowledgeable salesperson. I understand how Apple products and services can help customers discover their passions, and how our products differ from the competitors. I help to grow Apple’s business community and am highly skilled at presenting elegant solutions that simplify the complex. I have an eye for opportunity and leverage the breadth of expertise across the technology industry, including Apple competitors, to create unique value propositions and insights the differentiate Apple solutions in the market. I provide recommendations across Apple’s products and services that build loyalty that enhances the customer experience and help drive skills and knowledge across the team.

As a Senior Customer Service Specialist, I provided extraordinary phone support to Apple customers. Customer interactions included order status questions, changes to orders placed online, shipping or payment issues. As a top performer I am knowledgeable about Apple service procedures and policies, and am able to communicate effectively and provide appropriate recommendations to customers depending on their needs. I am proficient in Apple online tools such as Toolbox and Toolkit, SAP, and Apple online store and payment management software.

Recruited to manage the sales, merchandising, and operations of an $11 million Apple Shop within a flagship Best Buy location. Grow YoY sales and product attachment, train and manage an ‘Apple Expert’ team of 3-5, conduct formal trainings for 5-40 employees in the San Diego, Arizona, Orange County market. Consistently setting the standard for Apple’s unique style of service through words and action in a highly competitive sales environment. - Increased Sales from $8 Million to $11 within 3 years, Exceeding Quota by 4% in 2015, 7% in 2016 in a declining PC/Phone/Tablet market. - Consistently top 3rd sales out of 600 Apple Shop locations in the US. - Introduced new product lines including iPhone, Beats, iPad, and Mac. Introduced new product category Apple Watch achieved top 10%

Recruited to join a sales team and become part of the face and the heart of the Apple Store experience. Displayed leadership in sales, product knowledge, and customer/business solutions for small businesses. Met and exceeded sales goals on a consistent basis. Conducted customer workshops, trained and lead a diverse staff of 30-70 employees. Established relationships with small business customers, offering long-term solutions and acted as point of contact for Apple business accounts within the store. - Consistent top 10% sales performer in the Orange County/Inland Empire market, top quartile sales performer out of 400 US Apple stores for FY2011-2013. - Was chosen from 140 employees for a ‘Leadership Career Experience’ to lead an Apple Store during peak holiday sales traffic. - Led market-wide employee trainings on Customer Experience, Sales Attachments, and Business Connections. - Led store and region in new business customer leads

Created business plans to achieve daily, quarterly, and yearly sales goals. In charge of hiring, position changes/promotions, suspensions, and terminations. Oversaw maintenance and merchandising of sales floor and warehouse. Managed operations, daily register balance, and bank drops. Maintained floor/dept. schedules & duties, merchandised elements such as store front, product flow, and floor product assortment. - Increased YoY UPT from 1.8 to 2.3 through register attachment training and better product knowledge. - Restaffed a sales and warehouse team after a store reorganization, trained on selling skills and set daily, weekly, and monthly sales associate goals. - Implement WHSE management strategies to increase ‘door to floor’ product flow and decrease WHSE shrink.