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Hiking

Customer Relationship Manager

Top Management

Processing PO’s, Quotes, RMA’s, Credits, order statuses and assisting with shipping of orders for a set account base.

• Assist DTC (Direct to Consumer) on both Lazer Sport and Shimano Indoor Cycling Shoes websites and via Shopify Platform.
• Process all consumer orders and ensure orders are shipping in a timely manner without issues, assist in issuing RA's, credits and shipping claims when needed and provide information regarding questions on products and availability.
• Handle all inbound calls for both Lazer Sport and Shimano Indoor consumers and assist various other departments within the company on special projects when needed.

Digital Service Agent

• Assist other Customer Service Representatives with elevated issues
• Support training new employees
• Test and support implementation of new program and system roll-outs
• Assist customers with payments, troubleshooting card issues, Rewards Program signups, and processing new account applications.

Customer Service Representative

• Assignment with Nordstrom Finance in the Credit Card Department
• Nominated for employee of the month, June 2018

• Handle incoming calls and web chat, assisting customers with orders and quotes
• Process all credits and RMA's

Assistant Manager

• Call center environment handling 40+ inbound calls per day, specializing in troubleshooting customer issues
• Handled inbound faxes and website requests from corporate fuel card customers

Customer Service Representative, Card Services

Sales Representative

Scott Lefever is a Customer Relationship Manager at Proponent in Pomona, CA. View their experience, skills and work history on Malakye — the professional…

Scott Lefever — Customer Relationship Manager at Proponent

Scott Lefever

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