Bike

Service Technician

Customer Service & Support

A bicycle industry veteran with experience and skills in manufacturing, design, service, and retail.

Build, maintain, service, rent, and sell bicycles, winter sports and related outdoor equipment. 

Supervisor: Rick Schimmel, Store Manager
Description: Oversee daily operations of a retail service department.
Duties:
• Directly supervise up to 5 team members, indirectly supervise up to 10 additional team
members.
• Process warranties and special orders in direct contact with suppliers, including purchase
order management and documentation.
• Performing service writing, repair and maintenance, custom component installations, and insurance estimates.
• Customer service, satisfaction, and conflict resolution.
• Work within management team to problem solve and develop SOP.

Service Manager

Supervisor: Kevin Askling, P.E., Lead Project Engineer, Project Manager

Description:
Design, prototype, test, and analyze products, sub-systems, and mechanical components
related to home bicycle storage and vehicle-mounted bicycle transportation racks.
Duties:

• Executed engineering projects to create functional product designs to be mass produced and sold to end users through industry channels.

• Built, maintained, and locked in multi-level costed bills of materials for use by key
stakeholders.

• Created functional parametric 3D models of components and assemblies for use in analyzing
a design's mechanical characteristics and aesthetics.

• Created and maintained technical engineering prints to ASME Y14.5 2009 standards, and
worked with these documents from prototype revisions through production release and subsequent revisions.
• Actively negotiated project costs throughout the development process with manufacturing and sourcing groups.

• Assisted test engineer in developing testing standards and methods, as well as the execution
of functionality testing and collection, analysis, and dissemination of test results.

• Assisted sourcing in finding suppliers of new and existing technologies.
• Performed first-article dimensional analyses using digital and analog measuring equipment.

• Delegated tasks as needed.
• Utilized and maintained Dimension Elite and Fortus 250MC 3D printers.

Mechanical Designer

Supervisor: Ron Roehl

Description:
Develop and build auxiliary CNC automation systems (mechanical), including automatic
hydraulic clamping, automatic feeding/loading systems, hydraulic system controls, guarding, and electrical enclosures.

Duties:
• Design systems from project scope and on-site technical assessment as provided by the Lead Project Manager.
• Build costed BOMs to understand and maintain projected costs.
• Purchase, machine, and build systems.
• Install systems in-house and on-site.

Supervisor: Mike Root

Description:
Set up and operate punch presses

Duties:
• Load and mount tooling in punch presses.

• Set presses (4 Rouselles, 1 Komatsu, 150 ton maximum, 10 ton minimum).
• Operate presses, including first-article and in-process inspections for conformity to design
specifications.
• Set up, operate, and troubleshoot Hoffman and UniBal CNC flywheel balancers.

• Run Hines horizontal tubing benders (2.5" diameter, .188" wall max).

• Basic programming and operation of Miller robotic welders, including light hand welding and touch up.
• Stack and move containers of raw and finished parts utilizing forklifts.

Punch Press Operator, CNC Balancing Lead

Supervisor: Kevin Mullen

Description:
Set up and operate punch presses


Duties:
• Load and mount dies in punch presses.

• Set presses (5 Clearing brand presses, 1,000 ton maximum, 150 ton minimum).

• Operate presses, including first-article and in-process inspections to ISO:2001 standards.
• Stack and move containers of raw and finished parts utilizing forklifts.

Punch Press Operator

Scott Hainstock is a Service Technician at Idaho Mountain Touring in Kuna, ID. View their experience, skills and work history on Malakye — the professional…

Scott Hainstock

Scott Hainstock

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