Scott Damon

Product Manager – Consumer Goods Innovation (Capstone Project)

2019 – Present

Directed the product lifecycle of an eco-friendly travel product, achieving patent-pending status and improving adoption by 15%. Developed scalable feedback systems to guide product iterations and ensure market alignment. Led cross-functional teams in design, engineering, and marketing to enhance product functionality and scalability.

Program Manager – E-commerce & Inventory Optimization

2022 – 2023

Streamlined e-commerce testing workflows and consumer feedback processes, leading to a 15% increase in sales. Implemented inventory systems that recovered $1.3M in assets and reduced manpower needs by 25%. Collaborated with product and leadership teams to turn market insights into actionable product strategies.

Program Manager – Customer Experience

2020 – 2022

Led cross-functional initiatives to enhance client engagement, resulting in a 12% improvement in SMB satisfaction and retention. Developed and implemented customer feedback systems to align service delivery with stakeholder needs. Designed and executed strategies that streamlined event workflows and improved supplier alignment.

Customer Success Specialist – Retention & Engagement

2018 – 2020

Boosted customer retention by 20% through data-driven engagement programs and communication strategies. Collaborated with product teams to streamline service delivery and improve response times, increasing customer satisfaction. Analyzed user data to identify trends, contributing to revenue growth through strategic adjustments.

Sales & Service Optimization Specialist

2016 – 2017

Enhanced customer service efficiency by optimizing workflows and refining operational processes. Designed and led training programs for new hires, fostering consistent service standards and productivity.

Master of Science (M.S.) in Business Administration

2023 – 2024

Graduated from a highly-ranked program at the University of Washington’s Foster School of Business that uniquely combined the elements of a startup accelerator with an MBA-level curriculum. The program emphasized practical business development, strategic innovation, and foundational business administration skills, preparing me to deliver measurable results in organizational settings. Key achievements include: Leading the development of the Roam Toothbrush, a patent-pending product, through cross-functional collaboration and agile methodologies. Finalist in the 2024 Dempsey Startup Competition, recognized for financial modeling, market analysis, and strategic pitching. Specialized in opportunity recognition, venture planning, and program management. I bring a combination of leadership, analytical thinking, and execution to solve complex business challenges and drive impactful results.

Bachelor of Science (B.S.) In Business Management

2021 – 2022

University of Utah – Salt Lake City, UT | GPA: 3.51 Emphasis on Strategic Planning, Organizational Behavior, Financial Management Key Coursework: Strategic Management, Organizational Leadership, Advanced Project Management, Corporate Finance

Associate's degree

2014 – 2017

Olympus High School

2010 – 2013

Roam Toothbrush Case Study | Notion

The Roam Toothbrush is a patent-pending, eco-friendly product designed to transform personal hygiene for individuals on the move. It combines innovation, sustainability, and convenience, addressing market needs for portable hygiene solutions. This case study showcases my expertise in end-to-end product development, strategic market validation, and leadership in cross-functional collaboration. Key Highlights: Directed the full product lifecycle from ideation to market launch. Secured patent-pending status (US20240225257A1). Validated market demand through a Kickstarter campaign, earning "Project We Love" recognition. Advanced to the finals of the 2024 Dempsey Startup Competition for innovation and product strategy.

Roam Toothbrush Case Study | Figma

Developed and launched the Roam Toothbrush, an eco-friendly, patent-pending travel toothbrush designed for sustainability and portability. This innovative product was conceptualized as part of my capstone project during the Master of Science in Business Administration program at the University of Washington. Key achievements include: Leading the end-to-end product development lifecycle, from ideation to manufacturing. Securing patent-pending status and advancing to the finals of the 2024 Dempsey Startup Competition. Collaborating with cross-functional teams to design, prototype, and market the product. Addressing supply chain challenges by partnering with global manufacturers to scale production. This project exemplifies my ability to drive innovation, manage complex projects, and deliver impactful solutions in competitive markets.