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Scott Damon

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Driving Customer-Centric Growth through Program & Product Management | Enhancing Engagement, Streamlining Operations, and Delivering Strategic Impact
Seattle | US

Skills

  • Retention Strategies
  • Lead Generation
  • Process Mapping
  • Milestone Tracking
  • Change Management
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Interests

Skiing
Product Management
product marketing
Consumer Goods Development
Outdoor and Adventure Gear
Design Thinking
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Industries

Creative Agencies
Fashion
Outdoor
Run
Snow
Streetwear
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HomeSummaryActivityProjectsWork experienceEducation historyConnectionsCompanies

Summary

Activity

Projects

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Roam Toothbrush Case Study | Notion

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Roam Toothbrush Case Study | Figma

Work experience

Roam Toothbrush logo

Roam Toothbrush

Product Manager – Consumer Goods Innovation (Capstone Project) | 06/2019 - Current

Directed the product lifecycle of an eco-friendly travel product, achieving patent-pending status and improving adoption by 15%. Developed scalable feedback systems to guide product iterations and ensure market alignment. Led cross-functional teams in design, engineering, and marketing to enhance product functionality and scalability.
Black Diamond Equipment logo

Black Diamond Equipment

Program Manager – E-commerce & Inventory Optimization | 11/2022 - 04/2023

Streamlined e-commerce testing workflows and consumer feedback processes, leading to a 15% increase in sales. Implemented inventory systems that recovered $1.3M in assets and reduced manpower needs by 25%. Collaborated with product and leadership teams to turn market insights into actionable product strategies.
Sodexo Live! logo

Sodexo Live!

Program Manager – Customer Experience | 12/2020 - 11/2022

Led cross-functional initiatives to enhance client engagement, resulting in a 12% improvement in SMB satisfaction and retention. Developed and implemented customer feedback systems to align service delivery with stakeholder needs. Designed and executed strategies that streamlined event workflows and improved supplier alignment.
SelectHealth logo

SelectHealth

Customer Success Specialist – Retention & Engagement | 11/2018 - 11/2020

Boosted customer retention by 20% through data-driven engagement programs and communication strategies. Collaborated with product teams to streamline service delivery and improve response times, increasing customer satisfaction. Analyzed user data to identify trends, contributing to revenue growth through strategic adjustments.
America First Credit Union logo

America First Credit Union

Sales & Service Optimization Specialist | 06/2016 - 09/2017

Enhanced customer service efficiency by optimizing workflows and refining operational processes. Designed and led training programs for new hires, fostering consistent service standards and productivity.

Education history

UW Foster School of Business logo

UW Foster School of Business

Master of Science (M.S.) in Business Administration | 2023 - 2024

University of Utah logo

University of Utah

Bachelor of Science (B.S.) In Business Management | 2021 - 2022

Salt Lake Community College logo

Salt Lake Community College

Associate's degree | 2014 - 2017

Olympus High School  logo

Olympus High School

| 2010 - 2013

Connections

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David Deakman


Thor Motocross

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