Provided care for Co-Workers with product demonstrations to increase their understanding in all aspects of Hard Goods ? Trained new employees on precise snow sports and boot fitting, resulting in a 26% revenue increase for 2010/11 seasons ? Motivated floor staff to drive GearMail subscriptions through fun energy resulting in 2nd place nationwide ? Developed best practices manual for scratch and dent sales resulting in 25% increase in revenue ? Implemented a Kid's Zone (Kids products grouped together), trained staff to actively sell new products, learned new products and services quickly resulting in 18% increase in Kid-specific products ? Lead initiative for Bike Dept. in a $40M per year store resulting in a 15% increase in units sold over previous year

Educated customers on technical gear, performed daily operations procedures: closing registers, zoning, display setups, sign take down and sale setups -Developed customer service and team building skills