Sarah Savala

• Manage a team of 15 Gearhead Customer Account Managers • Collaborate with leadership to create and train sales prospecting and lead qualification processes • Identify opportunities for added, high-touch service throughout customer journey • Manage day-to-day performance of all team members, track team metrics, customer sentiment and report data to leadership on a regular basis • Lead and schedule weekly team meetings • Coach and develop direct reports and implement performance plans according to company procedure • Meet pre-determined revenue goals through the activities of direct reports • Ensure correct usage of SUGAR CRM and other sales applications • Co-ownership in Recruitment and hiring of our newest class of 17 customer account managers • Co-ownership of GHO Community Program: bringing employee proposals to life that support the community around us, by working with company budget, communication with senior leadership and present in town hall alongside email sends to get employee involvement • March 2019 Goat of the Month Winner – exhibiting company core value of “Getting to the Right Answer” • Women’s Leadership Coalition - Activities coordinator

• Build and manage a book of business of 3,500+ customers by representing Backcountry as an expert in snowboarding, mountain biking, Hike/Camp and women’s apparel • Establish long term customer relationships through consistent, authentic and personalized communication • Increases company revenue by establishing customer loyalty, retention, and incremental sales • Organize tasks through Sugar CRM database to ensure high quality relationships while maintaining a large volume of clients • Consistently achieves monthly sales goals including shipped sales, placed sales percentage, margin percentage and call/email counts • Create new order, upsell, cross-sell, as well as, delivery follow-ups and unique 90 day follow-ups to ensure customer satisfaction • Self-marketing via social media, off-site events, product reviews and on chairlifts! • 2016 Customer Story Award Winner- Provided outstanding customer service outside of normal expectations • 2017 Women’s Leadership Coalition – engagement coordinator

• Initiated ski travel sales within North America and beach travel to Hawaiian Islands • Responded to inbound and outbound phone sales while building book of business of repeat clients • Cross sold products such as airfare, rental cars, shuttle services, lift tickets, ski rentals, etc. • Increased knowledge by traveling to destinations on familiarization tours with vendors

Managed a team of 15 team member for a multi-faceted nightly vacation rental business • Supervised inbound phone sales and front desk administration • Director of owner and vendor relations • Administered recruitment and termination of employees • Designed office staff, housekeeping and maintenance schedules • Produced nightly audit reports and accounting reports using Quickbooks software • Responsible for on-call emergency phone line

• Assisted customers in selecting products for various ailments and conditions. • Attended product trainings with vendors to increase product knowledge • Executed inventory management for 30+ brands using Order Dog

Junior Sales Representative to the Senior Account Executive. Held sales presentations to 20+ real estate agents on proprietary property tool, Fidelity Passport. Given own territory within Ventura County to manage.