Sarah Clark
Supply Chain Manager
Missoula | United States
Interests
Cycling
Hiking
International Travel
Van life
Industries
Fashion
Lifestyle
Outdoor
Streetwear
Health & Fitness
Summary
Activity
Work experience
Scotch Porter
Customer Service and Logistics Manager | 06/2023 - 11/2023
● Implemented new carrier program and DTC outbound rate shopping resulting in $110K transportation savings within 5 months
● Negotiated 3PL renewal contract and terms for a 10% cost savings YOY ($5-10K per month) while simultaneously requesting proposals from other 3PL partners
● Recouped $50K in invalid Target chargebacks resulting in an 81% recovery rate
● Established and led weekly meetings and quarterly business reviews with 3PL
PARKS PROJECT
Operations and Logistics Manager | 01/2022 - 06/2023
● Analyzed customer freight costs and implemented two new carrier programs, resulting in estimated annual savings of $2.3M (domestic) and $175K (international). Reduced domestic average costs from $21 to $9 per shipment
● Spearheaded 3PL transition within 4 months from scope review to normal operations prior to 2022 holiday launch
● Empowered operations and production team of two managers, one coordinator, and two contractors during extended leave of Director of Operations
● Created and enforced vendor chargeback policy for quality, production, inventory discrepancies, packaging, and transportation errors
PARKS PROJECT
Logistics and Inventory Specialist | 06/2021 - 12/2021
● Developed monthly KPI dashboard of 3PL metrics (i.e. order processing SLA, fill rate, retailer shipping and packing requirements, aged inventory, storage and shipping fees)
● Investigated, resolved, and communicated weekly supply chain challenges (out-of-stock, delayed shipments, quality issues, inventory discrepancies, cycle counts)
● Managed ERP including data creation, purchase order management, B2C and B2B order fulfillment, inventory reconciliation, weekly and monthly forecasting
Kao
Customer Logistics EDI and Mass Team Lead | 08/2019 - 06/2021
● Reduced Target on-time deductions by 56% resulting in annual savings of $137K
● Trained, coached, and mentored team of two analysts managing daily EDI tasks and multiple accounts in the U.S. and Canada mass business
● Advised technical team on EDI mapping requirements, developed customer migration timelines, identified incorrect code, and remedied data and mapping issues
● Conducted multi-department discussions with IT, Sales, Accounting, Production Planning, 3PL to resolve issues and complete testing for new brand launching an e-commerce site
Kao
Senior Customer Logistics Analyst and EDI Specialist | 08/2018 - 07/2019
● Strategized weekly calls with Supply Planning and Sales Operations teams to ensure promotions and new products were on schedule
● Identified, resolved, and effectively communicated system downtime issues to appropriate cross-functional teams within Supply Chain, Sales, Accounting, and IT
● Mentored analysts for general EDI processes, questions, or issues while continuing to manage key accounts; trained department on general EDI knowledge
Kao
Customer Logistics Analyst | 01/2018 - 07/2018
● Recouped $28K in invalid Target penalties by working collaboratively with distribution centers, carriers, brokers, and cross-functional internal teams
● Managed key accounts on inventory and forecasting management and daily order processing activities while meeting KPIs and addressing retailer chargebacks
● Facilitated service level analysis and improvements by creating detailed trackers and leading monthly meetings to discuss results
Education history
University of Cincinnati
Bachelor's in Operations Management | 2012 - 2016
