Sarah Clark
Supply Chain Manager · Scotch Porter
Missoula, Montana
In My Own Words
<p>Hey there! 👋 I'm passionate about all things supply chain and operations management, with a knack for transforming complex challenges into streamlined solutions. With more than six years of experience, I've honed my skills in inventory management, cost analysis and reduction, business process improvement, as well as supplier, retailer, and 3PL relationship management. <br /><br />In my most recent role at Scotch Porter, I spearheaded significant transportation savings, negotiated substantial cost reductions, and efficiently managed logistics operations. Prior to that, one of my proudest moments was successfully leading a 3PL transition for Parks Project, ensuring smooth operations before the 2022 holiday launch. I also managed the operations and production team during the extended leave of the Director of Operations, demonstrating my adaptability and leadership. My analytical mindset helped me analyze customer freight costs and implement new carrier programs, resulting in substantial annual savings. During my time at Kao, I led a team of analysts and played a pivotal role in managing wholesale customer logistics, troubleshooting EDI data and mapping issues, and leading multi-departmental collaborations. My ability to navigate complex challenges and foster strong partnerships has been a key asset throughout my career journey.<br /><br />Beyond the professional world, you'll find me embracing the great outdoors in my personal time. Whether it's hiking, bike riding, camping, or just enjoying nature, I find the balance between work and life equally important. I thrive on connecting with others, so feel free to reach out and discuss all things supply chain, operations, or outdoor adventures. 😊</p>
Work Experience
Customer Service and Logistics Manager
Scotch Porter2023 – 2023
● Implemented new carrier program and DTC outbound rate shopping resulting in $110K transportation savings within 5 months ● Negotiated 3PL renewal contract and terms for a 10% cost savings YOY ($5-10K per month) while simultaneously requesting proposals from other 3PL partners ● Recouped $50K in invalid Target chargebacks resulting in an 81% recovery rate ● Established and led weekly meetings and quarterly business reviews with 3PL
Operations and Logistics Manager
PARKS PROJECT2022 – 2023
● Analyzed customer freight costs and implemented two new carrier programs, resulting in estimated annual savings of $2.3M (domestic) and $175K (international). Reduced domestic average costs from $21 to $9 per shipment ● Spearheaded 3PL transition within 4 months from scope review to normal operations prior to 2022 holiday launch ● Empowered operations and production team of two managers, one coordinator, and two contractors during extended leave of Director of Operations ● Created and enforced vendor chargeback policy for quality, production, inventory discrepancies, packaging, and transportation errors
Logistics and Inventory Specialist
PARKS PROJECT2021 – 2021
● Developed monthly KPI dashboard of 3PL metrics (i.e. order processing SLA, fill rate, retailer shipping and packing requirements, aged inventory, storage and shipping fees) ● Investigated, resolved, and communicated weekly supply chain challenges (out-of-stock, delayed shipments, quality issues, inventory discrepancies, cycle counts) ● Managed ERP including data creation, purchase order management, B2C and B2B order fulfillment, inventory reconciliation, weekly and monthly forecasting
Customer Logistics EDI and Mass Team Lead
Kao2019 – 2021
● Reduced Target on-time deductions by 56% resulting in annual savings of $137K ● Trained, coached, and mentored team of two analysts managing daily EDI tasks and multiple accounts in the U.S. and Canada mass business ● Advised technical team on EDI mapping requirements, developed customer migration timelines, identified incorrect code, and remedied data and mapping issues ● Conducted multi-department discussions with IT, Sales, Accounting, Production Planning, 3PL to resolve issues and complete testing for new brand launching an e-commerce site
Senior Customer Logistics Analyst and EDI Specialist
Kao2018 – 2019
● Strategized weekly calls with Supply Planning and Sales Operations teams to ensure promotions and new products were on schedule ● Identified, resolved, and effectively communicated system downtime issues to appropriate cross-functional teams within Supply Chain, Sales, Accounting, and IT ● Mentored analysts for general EDI processes, questions, or issues while continuing to manage key accounts; trained department on general EDI knowledge
Customer Logistics Analyst
Kao2018 – 2018
● Recouped $28K in invalid Target penalties by working collaboratively with distribution centers, carriers, brokers, and cross-functional internal teams ● Managed key accounts on inventory and forecasting management and daily order processing activities while meeting KPIs and addressing retailer chargebacks ● Facilitated service level analysis and improvements by creating detailed trackers and leading monthly meetings to discuss results