Sara Broughton
Operations Manager, Director of Operations · Honma Golf USA
Oceanside, CA
In My Own Words
Operations Expert able to see and understand a Company's Big Picture, while living in the immediate details in order to achieve the necessary Goals for Brand growth. I have a strong skill set for multi-tasking, and am often hired for one position and take on additional department/s shortly thereafter because of my ability to organize and create good change.
Work Experience
Operations Manager, Director of Operations
Honma Golf USA2021 – 2023
o Manage several Departments, up to 4 Staff: Customer Service, Operations, Office, Inside Sales, and Accounts Receivable o Manage daily operations with 3rd Party Warehouse, including monthly KPI and Metrics, monthly/quarterly unit forecasting for inbound and outbound services, and yearly Warehouse Stock Take and Audit o Manage all outbound Delivery Notes for variety of warehouse locations o Created allocation process to reduce 3PL touches, cut costs per carton, and reduce backorders o Created new company-wide Standard Processes for including AR and Discounting procedures, Invoice creation, and Samples Management o Assisted in the launch of Inside Sales Team Promoted to Director in May 2022: o Implemented crossdock process between Japan, China and North America o Established Payment Portal and Credit Reporting metrics for peer-review o Establish Canadian brokerage and CBSA Direct Security status o Established quarterly inventory review procedures for variety of warehouse to create less than 2% inventory variance o Parcel Carrier and LTL Vendor management including new year negotiation to increase discount percentage an addition 15%, including surcharges o AR forecast and management to decrease DSOs and overall bad debt with new processes for collections and credit blocks o Full warehouse move-out and export
Sales Operations Manager, Director of Operations
2XU North America LLC2017 – 2021
o Manage variety of Departments, up to 5 staff: DTC/Ecommerce Customer Service, Wholesale Inside Sales, All Channel Operations, and Accounts Receivable o Inbound Inventory Management – raise purchase orders with Parent Company, confirm Factory shipments and receive final Inventory on arrival o Review and Manage stock allocations for all Channels, including prebooks, international, at-once, and shortages o Manage outbound logistics relationships with all Carriers including UPS and LTL Accounts for domestic and international shipments o Supervise relationship and day-to-day tasks for 3rd Party Logistic Warehouses in US and Canada o Developed reporting for 3PL to assist with workflow o Month Unit forecasting report o Pick-Pack and Open Orders report o Oversee annual Physical Stock Take with 3PL and Retail Stores o Cycle Counting for Retail and 3PL o Model Stock creation and maintenance for three Retail doors o Monthly bank reconciling for receivables for all Channels o Monitor EDI Accounts, not limited to scheduling inbound and outbound tasks and inventory o Assisted with the launch of new Sales B2B platform, Elastic Suite Promoted to Director in November 2019: o Local liaison with Parent Company for HR and Office Management o Supervise move of warehouse to new 3PL provider for US Office and establish new expectations and SLAs. o Implement new Purchase Order SOP to align global processes and quicken inventory receiving o Corporate Manager for Retail, and liaise with global retail for product drop and promotions and eventually closure o Assist HQ with AP21 ERP Systems testing and international integration o Moved to 100% remote March 2020 and adapted processes for CS and Office Management
Accounts Receivable & Customer Service Manager, Web Manager
Dragon Alliance div of Marchon Eyewear2012 – 2017
o Manage team of 3 employees o Promoted to department manager within first 90 days Accounts Receivable o Manage all receivables including cash postings, collections, RA’s and credits for Domestic Customers, International Distributors and Company Subsidiaries o Increased collections yearly, plus decreased DSOs within the first 6 months of management o Review and release credit holds o Process all new incoming credit applications, current account credit reviews, and attend quarterly industry credit conferences o Manage Coop invoices and vendor agreements Customer Service o Sales Coordination: main liaison between Sales, Supply Chain, Warehouse, and the Customer o Order entry and account prebooking, including PO management for Amazon’s Vendor Central o EDI customer set up and PO processing and SPS Commerce PO management o Manual invoicing, including international drop ships o Implemented reception call log to assist with Warranty efforts o Manage cross-functional projects with Human Resources, trade show coordination team and IT department Web o Took over full management of Company’s order portal and website in December 2013 (www.dragonalliance.com) o Project manage the search for new Web Developer; negotiated monthly retainer o Managed website updates including implementation of RX Site, XP Site, Mobile Site, Korean Region, and Canadian ecommerce Platform o Grew domestic ecommerce 29% over previous year in 2015 o Project manage and maintain 3point5 Clinic and Marketing Site, plus additional shopping site Promotive.com
Sales and Operations Coordinator
Dragon Alliance div of Marchon Eyewear2016 – 2017
o Manage office including building maintenance and company vehicles o Plan and execute annual National Sales Meeting o Plan and coordinate multiple Trade Shows including SIA and multiple Buying Group Shows o HR connection to corporate for onboarding new employees o Key assistant to complete corporate integration of all operations including Finance, Supply Chain, Customer Service, and Warehouse from CA to NY o Continue to advise and train integrated departments o Manage Company Master Calendar o Create and implement internal PO Requisition process o Work alongside Finance to monitor Cost Centers, Budgets and all accounts payables o Assist Supply Chain with global forecasting across all product categories including PY analysis, order forms and manage communication of any deadlines o Monitor open orders and shipping timelines o Assist corporate IT in seasonal product launches for Domestic Sales o Manage display inventory for US Region
Office Manager/ Sales Coordinator
Accutek Packaging Companies2005 – 2012
Office Manager o Developed and implemented a more efficient sales process improving the on-time delivery dates of production orders o Developed and implemented transition procedures facilitating the switch to an integrated business management computer system o Developed and maintain all order tracking references such as: Production Reports, Warranty Cards, Monthly Sales, and Serial Number Logs o Developed and maintain master copies of companywide business documents Sales Coordinator o Manage all processes between Sales and Production o Manage all vendor relationships and contracts for Domestic and International shipping o Manage and orchestrate corporate travel o Publish manuals for outgoing machinery using Microsoft Suite and Adobe
Education
Industries
Activity
Recent posts, comments and shares.