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Operations Expert able to see and understand a Company's Big Picture, while living in the immediate details in order to achieve the necessary Goals for Brand growth. I have a strong skill set for multi-tasking, and am often hired for one position and take on additional department/s shortly thereafter because of my ability to organize and create good change. 

o Manage several Departments, up to 4 Staff: Customer Service, Operations, Office, Inside Sales, and Accounts 
Receivable
o Manage daily operations with 3rd Party Warehouse, including monthly KPI and Metrics, monthly/quarterly unit 
forecasting for inbound and outbound services, and yearly Warehouse Stock Take and Audit
o Manage all outbound Delivery Notes for variety of warehouse locations
o Created allocation process to reduce 3PL touches, cut costs per carton, and reduce backorders
o Created new company-wide Standard Processes for including AR and Discounting procedures, Invoice creation, 
and Samples Management
o Assisted in the launch of Inside Sales Team

Promoted to Director in May 2022:
o Implemented crossdock process between Japan, China and North America
o Established Payment Portal and Credit Reporting metrics for peer-review 
o Establish Canadian brokerage and CBSA Direct Security status 
o Established quarterly inventory review procedures for variety of warehouse to create less than 2% 
inventory variance 
o Parcel Carrier and LTL Vendor management including new year negotiation to increase discount 
percentage an addition 15%, including surcharges
o AR forecast and management to decrease DSOs and overall bad debt with new processes for collections 
and credit blocks
o Full warehouse move-out and export

Operations Manager, Director of Operations

o Manage variety of Departments, up to 5 staff: DTC/Ecommerce Customer Service, Wholesale Inside Sales, All 
Channel Operations, and Accounts Receivable
o Inbound Inventory Management – raise purchase orders with Parent Company, confirm Factory shipments and 
receive final Inventory on arrival
o Review and Manage stock allocations for all Channels, including prebooks, international, at-once, and shortages 
o Manage outbound logistics relationships with all Carriers including UPS and LTL Accounts for domestic and 
international shipments 
o Supervise relationship and day-to-day tasks for 3rd Party Logistic Warehouses in US and Canada
o Developed reporting for 3PL to assist with workflow
o Month Unit forecasting report
o Pick-Pack and Open Orders report
o Oversee annual Physical Stock Take with 3PL and Retail Stores
o Cycle Counting for Retail and 3PL
o Model Stock creation and maintenance for three Retail doors 
o Monthly bank reconciling for receivables for all Channels
o Monitor EDI Accounts, not limited to scheduling inbound and outbound tasks and inventory 
o Assisted with the launch of new Sales B2B platform, Elastic Suite

Promoted to Director in November 2019:
o Local liaison with Parent Company for HR and Office Management
o Supervise move of warehouse to new 3PL provider for US Office and establish new expectations and SLAs.
o Implement new Purchase Order SOP to align global processes and quicken inventory receiving
o Corporate Manager for Retail, and liaise with global retail for product drop and promotions and eventually 
closure
o Assist HQ with AP21 ERP Systems testing and international integration
o Moved to 100% remote March 2020 and adapted processes for CS and Office Management

Sales Operations Manager, Director of Operations 

o Manage team of 3 employees
o Promoted to department manager within first 90 days

Accounts Receivable
o Manage all receivables including cash postings, collections, RA’s and credits for Domestic 
Customers, International Distributors and Company Subsidiaries
o Increased collections yearly, plus decreased DSOs within the first 6 months of
management
o Review and release credit holds
o Process all new incoming credit applications, current account credit reviews, and attend
quarterly industry credit conferences
o Manage Coop invoices and vendor agreements

Customer Service
o Sales Coordination: main liaison between Sales, Supply Chain, Warehouse, and the Customer
o Order entry and account prebooking, including PO management for Amazon’s Vendor Central 
o EDI customer set up and PO processing and SPS Commerce PO management
o Manual invoicing, including international drop ships
o Implemented reception call log to assist with Warranty efforts
o Manage cross-functional projects with Human Resources, trade show coordination team and IT 
department 

Web
o Took over full management of Company’s order portal and website in December 2013 
(www.dragonalliance.com)
o Project manage the search for new Web Developer; negotiated monthly retainer
o Managed website updates including implementation of RX Site, XP Site, Mobile Site, Korean 
Region, and Canadian ecommerce Platform
o Grew domestic ecommerce 29% over previous year in 2015
o Project manage and maintain 3point5 Clinic and Marketing Site, plus additional shopping site 
Promotive.com

Accounts Receivable & Customer Service Manager, Web Manager

o Manage office including building maintenance and company vehicles
o Plan and execute annual National Sales Meeting
o Plan and coordinate multiple Trade Shows including SIA and multiple Buying Group Shows
o HR connection to corporate for onboarding new employees
o Key assistant to complete corporate integration of all operations including Finance, Supply Chain, Customer 
Service, and Warehouse from CA to NY
o Continue to advise and train integrated departments 
o Manage Company Master Calendar
o Create and implement internal PO Requisition process
o Work alongside Finance to monitor Cost Centers, Budgets and all accounts payables
o Assist Supply Chain with global forecasting across all product categories including PY analysis, 
order forms and manage communication of any deadlines
o Monitor open orders and shipping timelines
o Assist corporate IT in seasonal product launches for Domestic Sales 
o Manage display inventory for US Region

Sales and Operations Coordinator

Office Manager
o Developed and implemented a more efficient sales process improving the on-time 
delivery dates of production orders
o Developed and implemented transition procedures facilitating the switch to an 
integrated business management computer system 
o Developed and maintain all order tracking references such as: Production Reports, 
Warranty Cards, Monthly Sales, and Serial Number Logs
o Developed and maintain master copies of companywide business documents

Sales Coordinator
o Manage all processes between Sales and Production 
o Manage all vendor relationships and contracts for Domestic and International shipping 
o Manage and orchestrate corporate travel 
o Publish manuals for outgoing machinery using Microsoft Suite and Adobe


Office Manager/ Sales Coordinator

Sara Broughton is an Operations Manager, Director of Operations at Honma Golf USA in Oceanside, CA.

Sara Broughton

Sara Broughton

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