Operations and Customer Experience Manager: Operations Manager: • Managed national and international distribution for global sales (US, Canada, Europe, APAC (China, Japan, Korea, New Zealand) • Organized warehouse personal to ensure production timeline schedules were met, and orders were fulfilled and shipped in a timely manor • Supervised and established International shipping, not limited to BOL, sailing, and freight forwarding • Assisted with the research, development and implementation of the brands pivot to a subscription service model • Implemented and oversaw website audits, which resulted in costs saving for the business Customer Experience Manager: • Oversaw email, phone and LiveChat support • Tracked and monitored all online orders including fulfillment, returns, demos, and free trials • Resolved an average of 100+ email and phone inquiries daily

-Support the Sales Director with all events relating to sales (Sales Meeting, Tradeshows, etc.) through organization and providing the necessary collateral -Collaborate with marketing to ensure that all reps/accounts needs are met from an in-store and event standpoint -Analyze sales data to identify opportunities, and communicate with reps on a daily basis to ensure that they meet their sales forecast by season, category, and month -Assist AMA and APAC territory managers on international sales and operations