Bike

Outdoor

Seasoned Sales Leader
#ReadyToWork

Driver of sales and profitability above annual plans consistently over the length of career.

Builder of cultures centered around collaboration and innovation, with emphasis on building community and staff
engagement in an entrepreneurial environment.

Skills
+ Retail Management
+ Sales Management
+ Business & Revenue Growth
+ Client Relations Management
+ P & L Management
+ Staff Training & Development
+ Strategic Planning & Execution
+ Team Leadership & Supervision
+ Outstanding Communication Skills
+ Analytical & Problem-Solving Skills

OVERVIEW
Equipped with the highest standards of leadership and management capacities as a Director, Retail Operation, along with my proven success of directing every aspects of retail store operations to attain the overall
performance excellence, I have been entrusted with the responsibility to supervise, lead, and coach the 33
franchisee-owned retail locations to ensure that the required targeted growth in sales and revenue were
adequately met or exceeded.

HIGHLIGHTS
• I establish motivated and high-performing teams through effective leadership, leading culture changes, and setting strategies for their continuous professional growth.
• I hire competent staff to ensure that all retail locations maintain optimal staffing levels while providing the highest quality on-boarding experiences for all new hires.
• I prepare and manage budgets annually in alignment with the store's financial objectives.
• I ensure excellent customer services were offered in all retail locations by enforcing the store's service
standards to foster profitable and lasting relationships with customers.

• I strategically integrate systems and tools that improve customer experience, employee engagement, and satisfaction.
Operating Partner

Director Of Retail Operations

Description

OVERVIEW
Having served as the company's Outfitter/Coach, I have utilized my comprehensive knowledge of company
products, services, and policies to provide accurate information and exceptional experience to our valued
customers. This enables me to establish profitable and lasting relationships with the customers, which sustain the company's sales and revenue growth.

HIGHLIGHTS
• I conceptualized and initiated effective strategies to meet or even exceed the company's daily and monthly
sales objectives, leading to continuous business development.
• I delivered exceptional support and experience surpassing the national average customer service
performance levels to achieve maximum customer satisfaction and loyalty.
• I demonstrated advanced technical knowledge of several electronic training devices to effectively provide
assistance and information on product features to customers.
• I served as a Coach who delivers appropriate guidance and leadership on the half marathon, no boundaries,
and marathon training programs for groups of 30 to 75 people.

Skills
Sales   •   Team Building   •   Multi-Unit   •   Retail   •   Customer Satisfaction   •   Marketing Strategy   •   Sales Management   •
Forecasting   •   Recruiting   •   Marketing

Sales Associate/Coach Fleet

Russell Coillot is a Director Of Retail Operations at Fleet Feet Store Support Team in Chapel Hill, NC.

Russell Coillot

Russell Coillot

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