Rosemarie Orlando

• Appropriately staffed department and non-department related events as well as keeping a detailed log of hours worked for part time employees • Effectively managed the department calendar by understanding the timeline for events and organizing the workload in a sustainable time frame • Managed the department website with upcoming camps and tournaments along with creating the online registrations for all programs • Departmental lead on creation of all marketing materials including digital and social assets. • Oversaw the department Instagram @lagalaxyyouth while increasing the number of followers by creating content to keep youth players engaged. Grew the Instagram account following by 50% within a year. • Created promotional content for all programs through mass emails from collecting contact information to also create a department database • Provided all marketing materials for all department related event • Tracked finances for all events and assisted with managing the department yearly budge based off $1.5 million in revenue per year • Direct liaison between administration and customers by providing additional event information to all participants

• Scheduled staffing needs for department related events • Managed all customer service responses to departmental inquiries, questions and concerns. • Tracked the departmental budget and ensured expenses were maximized in revenue generated. • Created the online registrations for all camps, clinics, and tournaments • Supervised our group enquiries, scheduled Stadium Tours, and planned out any customized training packages • Ordered and replenished all part time coaching staff and participant attire • Led all check in procedures for all camps, clinics, and tournaments

• Managed camp rosters information • Effectively organized and carried out daily lesson plans • Evaluated and coached players accordingly based on age and skill level • Taught skills and sportsmanship values while ensuring participant enjoyment • Assisted with promotion of camps via emails, flyers, calls