Robert Mamaril

Educated customers on product and service offerings. Identified customer needs and presented value-added solutions to secure sales. Promoted exceptional customer experience through strong interpersonal skills and prompt issue resolution. Established measurable goals and key performance indicators to drive productivity. Communicated with customers about every products offerings, including policies, restrictions and refund policies. Recommended optimal merchandise based on customer needs and desires. Provided excellent service and attention to customers when face-to-face or through phone conversations. Resolved customer concerns and answered questions quickly to maximize satisfaction. Leveraged social media to expand market reach. Conferred with customers to understand needs and finalize purchase orders. Resolved issues quickly through meticulous research and quick decision making. Promoted business on social media platforms to maximize brand identity and generate revenue.

An expert in the field of business processing for order management systems and e-commerce websites hosting. Formulated strategies for SEO, UX/UI design, marketing, and multi-channel integrations. Engaged in agile sprints alongside developers and project owners. Conducted analysis of SQL data and environment for data migrations, updates, version changes, and custom modifications.

Provided end-to-end application support for healthcare IT systems. Managed IT support for internal teams, resolving hardware and software issues. Collaborated with cross-functional teams to implement system updates and enhancements. Assisted in the deployment and maintenance of new applications. Conducted regular training sessions on IT best practices and new software.

Diagnosed and resolved technical hardware and software issues involving internet connectivity, VOIP and more. Trained employees in internal systems and troubleshooting techniques. Guided teams to enhance customer satisfaction scores beyond the typical industry benchmarks. Identified and escalated priority issues per client specifications; redirected problems to appropriate resources.