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Coordinator, VIP Experiences Global Partnerships, North America

Administration & Clerical

Accomplished self-starting team player who is willing to go the extra mile to get the job done right. My personal motto is “Impossible is just a word.”

Experienced as a training leader within athletics, education, and non-profit organizations. Expertise in strategic planning, developing training programs, effectively using social media, excellent oral and written communication skills, and risk management. Strengths include coaching, fundraising, advertising, conflict resolution, problem-solving, and obtaining quick results. 

Technically proficient in Basecamp, Bannersnack, Canva, Dropbox, Google Docs, Microsoft Word, Excel, Powerpoint, Photoshop, and Slack.

programs and functions at select Rock’n’Roll Marathon Series & IRONMAN® North America events. Responsibilities include but are not limited to:
 
•     Eventplanning,
•     Sourcing Subcontractors (Event rentals, catering)
•     Customer service
•     VIP registration platform management
•     Financial reporting
 
The VIP Services Coordinator will engage in event planning and reporting, marketing and sales, customer service, and operational execution of VIP programs. This position is responsible for assisting with the generation of VIP revenue, and the support of other departments by providing VIP services to satisfy partner and client agreements.
 
1– Coordination, Planning & Logistics
•     Event planning and execution of VIP Services at scheduled events– including activation planning, financial analysis and post-race recaps
•     Collaboration with event operational teams to ensure successful activation at events
•     Sourcing and securing vendors, caterers and occasionally contract employees for events
•     Managing program’s product inventory on a per race basis– schedule and coordinating product shipments 
•     Manage event guests lists with in-house database systems
•     Support the Global Partnerships Department through coordination and execution of special events.
 
2– Customer Service
•     Activate guest communication plans for each event
•     Provide a high level customer service experience at events– guest check-in and hosting
•     Manage back end customer service through e-mail, phone and in-house customer service tools
 
3– Sales & Marketing 
•     Help execute marketing plans to drive sales 
•     Assist in executing digital marketing plans– updating web content, social media and email marketing coordination.
 
Applicants should be organized and goal-oriented with the ability to multi-task. 
 Working well with large teams is a must. 
 
Travel - Significant travel.
   
Necessary Job Skills
Prior event coordination/planning experience
Customer service background with strong communication and interpersonal skills. 
Excellent oral and written communication and organizational skills.
Proficiency in Microsoft Word, PowerPoint, Excel, and Outlook. TrackVia. Dynamics CRM.  Survey Gizmo. ReQlogic. 

Served on a team whose job is to help REI, the nation’s largest consumer co-op, engage with all of its audiences. You will contribute to the success of REI by processing purchase transactions, selling memberships and other REI products and services to customers, supporting our 100% satisfaction guarantee by processing customer returns, and completing other unique customer service functions.  You will maintain a working knowledge of REI products and services and use this knowledge to sell products, services, and memberships to our customers. You help to maintain the store visual standards and assist in keeping the floor stocked with merchandise. REI employees pride themselves on living the REI values: balance, authenticity, quality, service, respect, and integrity. Sound interesting? Keep reading to learn more about this position and life at REI.
Supports customers by responding to product, membership and REI service questions, general inquiries and customer feedback.
Effectively helps to prepare the store: maintains and stocks work areas making sure all items are accurately priced.
Works with store management, visual merchandising point person, and Sales Leads to maintain visual standards.
Promotes the sale of REI goods and services as well as engaging in the steps of REI’s Sales and Service Training.
Provide customers with product, membership and service information including but not limited to the REI Mastercard program.
Processes purchase, membership, service and return transactions at the register in alignment with REI’s 100% satisfaction guarantee. Collect payment for goods, make change, and distribute receipts.
Performs unique transactions such as special orders, Outdoor School registration, special ticket sales, and store mail-outs.
Identifies, research, and resolve customer issues.
Supports Retail Store Pick-Up by assisting with the receipt of product from truck and processing customer pick-up.
Maintains customer and employee hold area by keeping the area organized and removing items that are beyond the hold dates.
Additional duties as assigned
Bring your passion and expertise
Do you aspire to adventure? Do you thrive in the outdoors and want to help others do the same? Bring your passion to REI and help fulfill our mission to educate, inspire and outfit our customers for a lifetime of outdoor adventure and stewardship! Here are some qualities we look for in our Sales Specialists:
Previous retail store experience (preferred)
Actively participates and collaborates with others on one's own team and across REI for the achievement of business goals.
Flexible in one's viewpoints and positions in order to support the direction taken by others at REI.
Uses business knowledge, innovative thinking, and sound judgment in the solution of problems or the pursuit of business opportunities.
Consolidates information from various sources including feedback from others to reach sound decisions.
Effective communication skills.
Builds rapport with all kinds of people inside and outside the organization.
Knowledgeable of outdoor activities in assigned department.
Considers the ultimate impact of decisions and actions on internal and external customers.
Works smart by setting effective work goals, establishing priorities, and planning well in order to produce quality work.
Executes effectively by using resources efficiently, meeting deadlines, and keeping others informed of work plans and progress toward goals.
Acts upon opportunities and involves and influences others in the accomplishment of worthwhile organizational goals.
Availability to work a flexible schedule based on business needs, including evenings and weekends.
Programs Utilized: Kronos & MSA Inventory Search

Retail Sales Specialist - Camping Department

Marketing professional with a strong passion for digital storytelling via email, affiliates, and online advertising with emphasis on data driven results. My experience includes ecommerce, email marketing, customer segmentation, affiliate and loyalty marketing, social advertising, and promotion execution.


Digital Marketing Specialist

- Managed upwards of ten client profiles at a time and acted as a liaison between clients, copywriters, and web developers via phone calls, emails, Basecamp and Slack
- Conducted monthly marketing strategy calls with clients to review Google - - Analytics reports, Google Adwords campaigns, social campaigns, and collect monthly blog article topics to relay to copywriters 
- Updated e-commerce pages & monthly specials pages for clients customers digital purchases 
- Audited websites inner page's speed performance, broken links and images 
- Created digital marketing assets for clients email campaigns, social media profiles, and YouTube channels utilizing Photoshop, iMovie, Canva, Bannersnack, and Constant Contact software systems
- Co-designed and managed clients Wordpress websites for over 20 clients
- Managed social media advertising campaigns on Facebook and Instagram 


Account Manager

• Created benchmarks with athletes to achieve better times and personal goals
• Constructed drills and practice plans to help improve swim times
• Designed and administered designated practices focusing on technique, skill development, and long term athlete development
• Coordinated training methodologies, drills and practice group goals with the head coach
• Assisted with team management during swim meets to improve athletes and team results

Assistant Coach

- Contender for the 2012 Olympic Games through self-development and           co-creation of athletic routines to refine skills in the 5 disciplines that consist of Modern Pentathlon
- Assisted team coaches and camp organizers in the operation of youth development camps at the Olympic Training Center for Modern Pentathlon resulting in participant satisfaction

National Team Athlete / Youth Camp Development Assistant

- Planned and implemented team daily group workouts, stretching and dry land strength training routines for freshmen/sophomore, junior varsity, and varsity groups
- Created video clips utilizing GoPro and video editing software to assist with technique analysis • Demonstrated proper swimming techniques, drills, and use of athletic equipment
- Worked closely with select swimmers on technique to aid in achieving CIF qualifying times

Assistant Men’s & Women’s Swim Coach

- Creatively marketed products to diverse groups, including college students, mom groups, and local organizations  
- Hire, schedule, train, and coach employees to maximize performance in customer service, revenue generation, and daily tasks such as stocking and receipt tracking
- Increase customer satisfaction and stores bottom-line revenue by expanding product lines, establish a digital store profile, and offering special promotions 
- Worked with local vendors to keep costs low and build community relations 
Sourced new products to diversify store seasonal offerings

Store Manager

· Advised 25 academically at-risk student-athletes on successful implementation of time management skills, organization, academic planning, academic goal setting, and creating individualized educational assistance programs to improve his/her academic situation and overall performance ?· Initiated and collaborated with the C.H.A.M.P.S Life Skills Coordinator to create, develop, implement, and manage 12 personal, leadership, and career development events and services?· Assisted SAAS Administrators with department issues regarding facilities management, tutorial training, student-athlete recruitment, NCAA compliance, monitoring student-athlete eligibility, accessing study hall tutorial services, graduation planning, and participated in weekly learning disability assessment meetings?· Tutored 25 student-athletes in specific courses and recorded their academic progression ?· Administered tutorial and learning assistance training sessions, discussions, and then evaluated tutorial    

Learning Assistant / Graduate Intern

- Maintained on-site supervisor responsibilities for the ASSC swim program, including managing daily pool activities, ensuring proper safety policies and procedures, and coordinated the instructors’ lesson scheduling 
- Increased swim program’s sessions offerings by 60% despite budgetary constraints  
- Assigned, trained and disciplined 8 swim instructors on conduct, safety, and performance issues  
- Created and implemented lesson plans for the basic, intermediate, and advanced courses of the program  
- Instructed over 50 youths in proper stroke technique for all 4 strokes of swimming to develop this life-saving skill 
- Helped resolve program scheduling conflicts to improve the development of the program to improve communication between program patrons and the organization’s administration

Swimming Shift Supervisor / Swim Instructor

- Taught specific academic lectures to 23 graduate students in the Politics of Difference course for one academic semester 
-  Designed and implemented course activities that related to course lecture and reading materials  
- Facilitated class discussions in regards to course information on international student issues  
- Mediated course information for clarification between students and course instructor

Teaching Assistant, Politics of Difference Course

- Supervised the logistics of the ADA 10-mile relay fundraising swim event in La Jolla, CA
- Pitched and initiated donation contribution ideas to the Leadership Council for corporate and private organizational sponsorship, annually increasing the annual swim event’s exposure by 25%
- Evaluated Annual 10-Mile Relay Swim Event’s outcomes to maintain a quality, smooth implementation for
fundraising generation, day of communication, and participant safety and satisfaction
- Developed and implemented innovative event advertising, volunteer and participant recruiting 
- Served as a liaison for the Leadership Council on ADA compliance and local regulation issues related to the
San Diego American Diabetes Association fundraising events
- Conducted informational sessions on both types of diabetes to the local San Diego community and facilitated discussions on avenues of supporting diabetics 

Board Member, Leadership Council / Swim Coordinator

- Supported the executive director and the coordinator of marketing and events in the preparation and presentation of summer and fall freshman CPPC orientation sessions, career programs, and job fair events 
- Created and facilitated 10 informational sessions to enhance students’ understanding on different career opportunities to different academic populations that averaged 30 students per-session  
- Assisted Student Career Services with alumni relation activities within Career Centers goals by contacting USC Alumni to coordinate symposium arrangements and professional networking events 
- Compiled, analyzed, and evaluated statistical results of research surveys for various CPPC orientation pro- grams’ effectiveness and to maintain that CPPC workshops and programs objectives were met

Graduate Assistant

- Researched, generated, composed, and edited content for up-to-date live broadcasts of on-air news clips, scripts, and scroll feeds
- Assisted producer and writers with special events, breaking news, and developing events by working with outside sources to accurately report on stories
- Attained basic experience with video editing, building graphics, and web publishing software
- Coordinated communication between in-the-field reporters, news anchors, and producer on daily newscast for the noon news team


Assistant Producer - Intern

- Observed surrounding beach and ocean conditions to ensure a safe environment for beach patrons. Implemented emergency action plans and alleviated traumatic situations.
- Coordinated crowd control with local police and fire departments. Conducted over 40 ocean rescues and life-saving techniques in necessary conditions 
- Competed in local and regional lifeguard competitions as the team female swimmer


Ocean Beach Lifeguard

- Assisted with setup, support, and breakdown for athletic and special events at the Torero Stadium and Jenny Craig Pavilion 
- Assessed and documented the status of all athletic equipment being utilized during athletic events
- Performed various other related duties as assigned


Assistant to the Athletic Venue Manager

Rendy Opdycke is a Coordinator, VIP Experiences Global Partnerships, North America at World Triathlon Corporation, IRONMAN & Rock'n'Roll Events in Lake…

Rendy Opdycke

Rendy Opdycke

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