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Division Manager 

Top Management

Experienced Division Manager with a demonstrated history of working in the retail industry. Skilled in Retail Startup, Trend Analysis, Analytical Skills, Brand Development, ADP Payroll, Merchandising, Marketing, Sales, and Retail Operations. Strong sales professional with a Certificate of Competence in Business Technology focused in Customer Service Management, Business Management, Office Administration from University of Hawaii, Leeward Community College.

•	Direct Retail Operations for the Craft Division. ($17M+ in volume)
•	Create retail strategy, KPI’s & SOPs in the 4 P’s. (People, product, process & profit) 
o	Provide exceptional service and creative solutions to enhance the customers’ lifestyle. 
•	Annual Budget creation and P&L maintenance.
•	Build, lead, and develop top talent through networking, recruiting, effective leadership, training programs & metrics. 
•	Analyze & forecast weekly, monthly, quarterly, & annual business performance & KPI’s.
o	Business performance: Sales, transactions, Avg $, UPT, labor %.
o	KPI’s: Assets/inventory, customer engagement, employee engagement, profit
•	Partner with support services as a liaison to stores from two corporate office locations in Hawaii and WH distribution in California. 
o	HR (Honolulu office)
?	Participation in Job fairs, recruiting, new hire cohort onboarding, people development sessions and monthly safety topic training.
o	 Accounting (Honolulu office) 
?	Monthly financial updates, B2B account setup, international vendor account setup, operation expense approvals.
o	Merchandising/Inventory Control (Honolulu & Hilo offices) 
?	Buying & vendor/manufacturing meetings for seasonal, staple & private labels. 
?	Retail pricing strategy and promotions.
?	Visual merchandising techniques, POGs, linear footage, special orders. 
?	Cycle count program 
•	Weekly location audits.
?	Annual inventory 
o	Marketing/Advertising (Honolulu office)
?	 Community craft give-back events. (Honolulu Festival, Maker’s Explorium, Department of Education, Local community craft fairs, Chinatown Chinese New Year celebration & moon festivals)
?	Joy of Crafting TV show (Spectrum OC16) 
?	Social media platforms, website. 
?	Newspaper ads (Midweek/Star Advertiser), weekly promotional in store flyers, in store signage. 
o	IT departments (Honolulu office)
?	New hardware & software program initiative.
?	Revise daily, weekly, monthly, quarterly, & annual reports.
•	Sales, KPI’s, Labor %, Department sales.
o	Logistics (Hilo & California)
?	Weekly shipment schedules & special delivery requests.
?	WH inventory & receiving, processing, organizing, replenishment SOP.  


•	Lead, support & participate in other company brands & special projects. 
o	Ace Hardware
?	All manager meeting presenter and trainer.
?	Store walk through visits & new store openings: (Waikoloa & Waiakea)
?	Annual Ace Hardware golf tournament volunteer.
?	Kapiolani Children’s Miracle network volunteer. 
 
o	Daiso
?	Japan new concept store tours.
?	New location planning & grand opening volunteer.  
o	Deans Inc.
?	Deans Japan partnership.
?	Hardware science US & Japan volunteer.
o	Maui Varieties Ltd. 
?	Ben Franklin Crafts refresh.
•	Reinvention of strategy and target markets.
•	3rd party partnerships in market research, customer focus groups.
•	Liaison and relation building to international business partners. (Japan/Taiwan) 
•	Refresh of My Locker Program, store merchandising, product mix/pricing, & craft club membership, retail pricing strategy. 
•	Creation of Ecommerce, mobile app, & training programs. 


Achievements:  HouseMart – Ben Franklin Crafts & Celebrations
-	People
?	Badge program – Product knowledge training for each department. 
?	Internal promotions and leadership bench development. – Supervisor to Corporate buyer, Supervisor to Assistant Store Manager, Assistant Store Manager to Store Manager, Store Manager to District Manager.  
?	Achievement in Employee Engagement scores. - 2020, 2021, 2022, 2023. 
-	Product
?	Annual inventory cycle count program – company record 2021 <1% shrink/swell.
?	Seasonal theme creation
?	Pricing strategy 
?	Visual Merchandising standards
?	Creation of new departments & private label merchandise 
-	Process
?	Under budget controllable expenses – 2020, 2021, 2022
?	Under budget Labor % & +productivity in the workforce – 2020, 2021, 2022
-	Profit
?	Annual Net profit – 2020, 2021, 2022


•	Liaison from HQ to on the ground operations in all departments throughout the Hawaiian Islands.
o	Marketing, Wholesale, Retail, HR, Finance, Ecommerce, Customer service.
•	Manage all retail store openings and operations.
o	2019 – Hilton Hawaiian Village, Honolulu, HI & Whaler’s Village, Lahaina, HI (Oct 2019)
o	2020 – Chinatown, Honolulu, HI 
•	Recruiting, hiring and operations development.
o	Attendee of Job fairs & Career Expos 
o	Training of Store Management and staff.
o	Manage payroll budget and processing.
•	Participant in National and Global sales rallies.
o	New season product launches.
o	Selling technique training session attendee. 
•	Prioritize all high impact areas for store openings.
o	Design, General contractors, Mall management & property leasing managers.
o	Logistics, IT/Utilities, Outside services.
o	Store teams, Brand Ambassadors, company departments.
•	Initiating Retail Operations Manual, Employee Development Program, Annual revenue & OpEx plans, Monthly store sales goals, standard KPI’s & weekly, monthly, quarterly analytic reporting.
o	Retail Operations Manual used across other umbrella brands as the role model of operations materials. (Roark, Melin, Kaenon)
•	Develop SOP’s and KPI’s in inventory, ordering/buying, & store replenishments.
o	Created an inventory management system and executed a successful physical inventory with superb results.  

Achievements:  OluKai LLC
-	People
?	Ideal 8 employees per location. (Management team & sales team)
?	Developed a competent, motivated, and connected Hawaii Retail team (All islands)
-	Product
?	Under 1% variance in overall physical inventory.
?	Bi-weekly shipments of 300-1000 units to each location.
-	Profit
?	EOM profits in each location after start-up. (3 months)
?	Forecasting $2-3M in annual revenue 


Retail Regional Manager

• Brand creation & expansion of Island Sole, Island Art & Sole, Sanuk Hawaii, & Coconene.
• Oversee six Oahu locations in daily operations. 
Peak - Oversaw eight Oahu locations in daily operations. 
• Annual P&L Budget setting, quarterly budget/business focus, monthly division sales data analysis & weekly forecasting.
• Identify opportunities, perform solutions & constant evaluation for improvement.
• Implement policies & procedures to improve division sales & operations.
• Create monthly management & sales team incentives
• Conduct annual sales rallies, factory tours, product knowledge & salesmanship clinics, quarterly manager meetings, monthly management conference calls, weekly store walk throughs & manager coaching/development.
• Build relations with vendors & brand sales reps.
• Corporate Junior Management team member.
• Ensure all departments of our corporation are aligned, informed, & energized.
• Partner with multiple external specialty resources for business evaluation & improvement.

Division Area Manager

• Improved overall store performance in sales, inventory, merchandising, morale, and employee behaviors.
• Brought store back to Flag ship store standards and maintain best volume in entire company.
• Recruit and build a competent team in turning shoppers into buyers with sales that wear well along with building loyal customers.
• Create a positive, sales driven environment to achieve and surpass goals.
• Preparing and presenting all new hire paperwork, documentation, reviews, sales reports, & weekly business reports.
• Scheduling floor coverage, meeting hours, training hours, restocking/cleaning hours
• Maintain Sales training and coaching employees to improve behaviors, sales, and techniques.
• Payroll, bonus payouts, incentives
• Oversee 5 locations in sales, operations, and merchandising over a 6-month span.
• Up keep stock in store and WH location.  Consolidations, markdowns, transfers, restock, merchandise pulls, return to vendor (RA's), back stock.
• Daily floor moves, seasonal floor moves, and window displays.

General Store Manager

• Brand transition, new store opening, & brand growth in the Hawaii market.
• People
- Recruit - Build sales team to promote a competitive sales environment
- Train - Sell, Teach, Manage
- Evaluate - HR Legal, Performance Documentation, Performance Review
• Product
- Product - Markdowns, Transfers, Receiving
- Placement - Store Walls, Rack Placement, Back stock
- Presentation - Merchandising Techniques, Signage, Housekeeping
• Profit
- Sales - Transactions (Productivity), Dollar Per Trans (DPT), Units Per Trans (UPT)
- Payroll - Payroll Equation, Non-peak Schedule, Peak Schedule
- Inventory - Internal Lost, External Lost, Operational Lost

Co-Store Manager

Rendall Madarang is a Division Manager at HouseMart Ace Hardware / Ben Franklin Crafts / Celebrations / Daiso in Honolulu, HI.

Rendall Madarang

Rendall Madarang

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