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Operations Management

Retail - Buying

Multi-Store Operations & Associate Buyer

Logistics, Shipping & Operations

<p><span style="color: rgb(89, 75, 59);">Experienced Operations Manager, Associate Buyer and Executive Assistant with a strong dedication to high-volume businesses in the contemporary fashion industry. Skilled in effectively managing internal workflows, performing administrative duties, overseeing financial matters, and leading staff across multiple locations. Currently seeking a challenging role in a dynamic environment where I can aid to streamline operations and improve overall business performance.</span></p>

OPERATIONS
•Key support and liaison between CEO, vendors, staff, for effective communication and multi-store functions.
•Developed and supervised internal workflows, enhancing administrative efficiency and compliance. Oversaw invoicing, ordering, payments, and internal accounting.
•Oversee staff scheduling, training, and performance at three store locations.
•Developed and implemented operational procedures and store regulations, enhancing sales protocol and staff techniques through sales training and guidelines.
•Stay informed on HR policies and regulations for a compliant and productive work environment.
•Launched Marlowe in Fashion Island, early 2015, overseeing construction progress, staff hiring, receiving, and software installation coordination to meet store opening deadline.
•Led and coordinated the closure of Marlowe store, late 2023. Managed assets, inventory sell through, and closure deadlines to maintain profit and ensure a smooth transition.
•Significantly contributed to manufacturing brand by ensuring quality, cost-effectiveness, and increased profit margin.
• Serve as CEO's personal assistant, handling travel arrangements, schedule management, appointments, reservations, and other tasks as required.

BUYER
• Plan, coordinate, and select products aligned with market trends and demands, while staying within allocated budget.
• Handle correspondence and maintain relationships with 50+ vendors, demonstrating strong communication skills.
• Collaborating with vendors to ensure timely and accurate fulfillment by overseeing quality control, orders, returns,
payments, terms, and delivery.
• Optimize sales by managing inventory levels through inter-location transfers.
• Maximizing sales through innovative store merchandising and space optimization.

HIGHLIGHTS
• Generate sales upward of $450,000 annually with established high-end clientele.
• Promoted to Operations Manager and Buyer within two years, showcasing initiative, resourcefulness, and problem-
solving skills in support of the businesses success.
• Identified $400,000 of overspending by proactively pulling expense reports during transition of new ownership.

• Management of administrative tasks, submitting plans, maintaining schedules, filing, faxing, copying, email and phone
communication on Owners behalf, and overseeing ADP payroll.
• Maintain strong client relationships through effective communication.
• Manage appointments with clients, subcontractors, and inspectors to ensure a seamless process.
• Track expenses, manage accounts payable, and maintain organized financial records.
• Partnering with Agents to file regulatory compliance certifications for Workman's Compensation, Bond, Liability, Corporation, and City licensing.
• Organize and manage health plans, EDD and disability claims.
• Draft clear and legally compliant contracts and proposals for upcoming projects.
• Participate in bank investment and planning meetings to align with financial goals.
• Serve as Personal Assistant, handling appointments, health management, personal expenses, gift purchases,
coordination of travel arrangements and accommodation, and other duties as necessary.

ADMINISTRATIVE AND PERSONAL ASSISTANT

•Provide a welcoming and professional experience for all clients, delivering exceptional customer service.
•Manage high-volume inbound calls while ensuring timely follow-through on customer inquiries.
•Process and fulfill website and inter-store orders, including shipping logistics.
•Conduct client follow-ups via phone, email, and written correspondence to ensure satisfaction and retention.
•Responsible for opening credit accounts, achieving weekly sales targets, and fostering repeat clientele.
•Mentor and train new sales associates, enhancing team performance and product knowledge.
•Designated Department Personal Shopper for the Ready-to-Wear sales floor, managing client shopping appointments through Bloomingdale’s concierge service.
•Ready-to-Wear Theory & Vince Specialist: Oversee sales floor merchandising, achieve quarterly sales goals, and maintain strong client relationships.
•Serve as a liaison between the corporate Buying team and Vendor representatives to optimize sell-through, replenishment, returns, and customer feedback.
•Achieved $480K in annual sales, demonstrating strong sales expertise and client engagement.


Theory & Vince Specialist

• Managed boutique front and back office operations specializing in Women's Designer products.
• Selecting fashionable and diverse products for trade shows and appointments, based on consumer preferences.
• Spearheaded visuals, revitalizing merchandise, both in store and E-commerce.
• Maintained meticulous organization of POs, invoices, and RA's.
• Manage inventory levels for accuracy and sales optimization.
• Ensured prompt e-commerce fulfillment for customer satisfaction.
• Significantly contributed to staff hiring and training, ensuring a knowledgeable and customer-focused team.
• Managed bi-weekly payroll and monthly schedules to optimize staffing during peak business periods.
• Managed supplier relationships, including reorders, RTV, negotiating terms, payments, and requesting OTB ATS.

Store Manager, Assistant Buyer, Sales

- Responsible for producing bi-weekly payroll and staff scheduling
- Responsible for planning of Trunk Show events; catering, vendor organization, customer invitations
- Merchandising store on a weekly basis
- Responsible for store-to-store transfers of merchandise and customer needed items
- Performing and exceeding sales goals
- Handling and organization of PO's, RA's, and Filing
- Attending in-store and LA Market buying

Assistant Manager, Sales, Buyers Assistant

Randi Covington is a Multi-Store Operations & Associate Buyer at Sienna Brown / Coastal Cool / Marlowe in Newport Beach, CA.

Randi Covington

Randi Covington

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