• Greet all members and guests by name, answer any questions and resolve any issues • Setup and breakdown of range, attending to members while on range • Making sure members and guests adhere to club rules and policies • Stage and detail golf carts • Recommend solutions to members concerning problems with the course, especially pace of play

• Assessed staffing requirements, interviewed and recruited as needed • Set operation goals and objectives • Prepared schedules and ensured that the club was fully staffed for all shifts • Assisted members and guests with merchandising purchases • Created and adhered to weekly budget • Monitored inventory and ordered as needed • Oversaw daily outside operations, including valets, starters, range, and cart barn operators • Trained and mentored new hires and staff • Appraised staff of changes to policy or regulations

• Provided guests with explanation of rooms, amenities, and spa features • Coordinated reservations as well as guest check-in and check-out • Ensured that guests’ complaints and concerns were routed to the appropriate department for immediate resolution • Balanced sales at the end of the shift against cash and receipts